Operations Team Lead ExxonMobil

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About theOperationsTeam Lead - ExxonMobil:
TheOperationsTeam Lead of Supportis responsible forleading coaching and developing a team thatensures seamless coordination and resolution of distributor customer and MLA program support activities. This role manages day-to-day operations provides guidance on complex or escalated issues and fosters a collaborative customer-focused environment. The Team Lead will balance people leadership with hands-on involvement especially in urgent escalated or technically complex situations ensuring operational reliability customer satisfaction and continuous process improvement across all support functions. Alongside management duties the Team Lead is expected to perform the essential functions of the roles they supervise; this includes a daily workload overflow and escalated or complex work. The Team Lead is a key position as the subject matter expert and stakeholder point of contact.

Location:Ogden UT - Hybrid

What Will You Do

• Lead coach and develop a team of Account Management and MLA Support Specialists providing ongoing feedback and support

• Oversee the resolution of distributor account manager customer and MLA program order and service issues ensuringtimelyandaccurateoutcomes

• Develop and augment SOPs trainingplansand team resources to drive success

• Identifyand make recommendations for process development improvement and application in partnership with the Operation Manager

• Complete a daily workload of tasks completed by your direct reports

• Manage escalations and complex cases acting as the primary point of contact for urgent or sensitive matters

• Support onboarding training and development of team members to ensure high performance and continuous improvement

• Facilitate cross-functional collaboration with Sales Customer Service Technical Help Desk and other stakeholders

• Monitor team performance against KPIs drive accountability and implement process improvements

• Oversee customer data management account setup and onboarding processes in Salesforce and MLA systems

• Ensureaccurateandtimelyhandling of billing AR returns and tax exemption correspondence

• Deliver or coordinate training sessions for customers and team members on systems processes and MLA portal usage

• Maintain clear communication logs escalate unresolved issues appropriately and ensure customer satisfaction

• Foster a culture of innovation integrity and professionalism within the team

• Prepare reporting and present to internal and external stakeholders also manage daily stakeholder communications

What Will You Need to Succeed

• Proven leadership experience in account management customer support or a related field

• Strong organizational and administrative skills with attention to detail and the ability to manage multiple priorities

• Excellent communication coaching and interpersonal skills for managing teams and stakeholder relationships

• Advanced problem-solving and analytical abilities for handling escalations urgent orders and process improvements

• Excellent time management skills with proven ability to meet deadlines andmaintainurgency

• Previousexperience in Account Management in the Lubricants and Oilsindustry

• Ability to function well in a high-paced and at times stressful environment

• Proficiencyin Salesforce Excel Outlook and other sales or support tools

• Experience delivering training and fostering team development

• Ability to work independently and collaboratively adapting to changing processes and customer needs

• Ability to read and apply reporting to daily decisions including creating reporting as needed

• Commitment to continuous improvement learning andmaintainingurgency in a dynamic environment

• High levelof integrity professionalism and confidentiality

What We Offer:

In our commitment to our We Care value we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning andcareer development programs

• Mental health program

• Generous Paid Time Off policy

• Paid medical leave

• Child/Dependent care reimbursement

• Education reimbursement

• 401k match hardship loan program access to financial wellness advisor

• Comprehensive healthcarecoverage including medical dentalandvision

Compensation Range: $60000.00 - $65000.00

The salaryfor this position is$60000.00 annually. Thispaystructure may also include a variable bonuscomponentof$5000.00 annually. There are several factors to consider including but not limited to the roles responsibilities experience location education/training internal equity and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStarisfirmly committedto Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process please contact us atfor assistance.