Role:Customer Experience Apprentice

Salary: 18333per annum

Contract: 2-year Fixed-Term Apprenticeship

Hours: Full-time 35 hours/week (MonFri)

Location: Hybrid Dartford office (Crossways Business Park) & home

Ready to launch your career

Looking for a role where you can learn earn and grow This is your chance to kickstart your future with a nationallyrecognisedqualification andreal hands-onexperience.

Werelooking for an enthusiastic Apprentice to join our Customer Service and Central Services this roleyoullbe at the heart of delivering excellent service to our residents and supporting the smooth running of customerenquiries;help resolveissues andprovide administrative support for key processes such as tenancy management and service delivery. Working alongside experienced colleaguesyoulllearn how a housing associationoperates developstrong communicationandorganisationalskills and receive dedicated support from a training provider all while building the foundation for a successful career and achieving arecognisedqualification.

Whatyoullget:

• A nationallyrecognisedqualification

• On-the-job training with expert guidance

• A supportive team that wants you to succeed

• Hybrid working a mix of office and home

• A salary of 18333 while you learn

Whatwerelooking for:

• Eager to learn and grow

• A team playerwhosorganisedand proactive

• Passionate about delivering great customer service

• Curious and eager to learn about housing and how we support residents

• Strong communication skills friendly and clear

• Comfortable using systems and handling customer information

• Excellent attention to detail and accuracy

• Organised and able to manage tasks effectively

• Confident working with different teams and building relationships

Dontworry if youdonthave much experience itsnot essential. What matters most is your enthusiasm and willingness to learn. Ifyouremotivated and ready to take the first stepwellgive you the tools and support to help you succeed.

Why join us

Wereone of the top 30 housing associations in England with homes across London KentEssexand Sussex. Our purpose is simple: open doors to better lives for our customers.

Wereproud to have been named one of The Sunday Times Best Places to Work 2025 based on feedback from our amazing team.

How to apply:

Complete our application form via ourcareerswebsite (link below). Tell us whyyoureinterested and what makes you a great fit we want to hear your story!

Deadline: 6pmMonday 5th January 2026

(Apply early we may close the advert sooner if we receive strong interest.)

Want to know more about Moat

Follow us on Instagram: @moathomes

Find us on Facebook: Moat Homes

Please note: This role is exempt under the Rehabilitation of Offenders Act (1974) so if successfulwellneed to complete a DBS check before confirming your offer.

If you need any adjustments during the recruitment process email