Team Member, Progress Payments

Create your best future and join Westpac as a Team Member

• Kogarah NSW based
• Hours are: 9:30 am 6 pm (Monday to Friday)
• Permanent Full-time opportunity Hybrid role

Whats the role

Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering magic moments for our customers business partners and each other.

As a Team Member in Progress Payments team you will be responsible for handling Inbound and Outbound calls from our customers regarding their loan application for construction of homes once the unconditional loan offer has been accepted and signed by the Customer.

You will be a key Member of the Mortgage Services Team within the Group Operations; and your role is paramount to helping contribute to the delivery of Westpacs vision. This is achieved through managing and meeting our customers building loan needs ensuring seamless processing and helping our customers to get into their homes.

What do I need

• Demonstrated experience in a customer-centric role
• Excellent written and verbal communication skills
• Strong attention to detail ability to verify documentation details with accuracy
• Experience working in a busy fast-paced environment
• Ability to learn new systems and process in a timely manner
• Banking/finance services knowledge and experience desirable but not essential
• Active listening and empathy to understand the customer/client needs

* Please note: On-site training will be required from Monday to Friday for approximately 2 months and after successful training hybrid work arrangements (2 days/week in office) will be considered

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.