Vital Records Specialist I

Dover, NH - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information please visit Statement

These positions are two Vital Records Specialist roles responsible for assisting the general public with obtaining certified copies of birth death and/or marriage certificates in strict compliance with established procedures. The incumbents will balance daily receipts and prepare daily bank deposits for the Sussex and New Castle offices. Additional duties include reviewing documentation submitted to amend or correct vital records; making authorized amendments or corrections; maintaining adequate inventories of forms and supplies; and submitting requisitions for forms and supplies as needed.

This position will be based in OVSNewark or OVSGeorgetown and depending on staffing needs may be required to travel to OVSDover to support continuity of operations. Transportation will be provided for travel between locations.

Essential Functions

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive employees can complete job duties of a similar kind not specifically listed.

Issues or denies requests for certified copies of vital records in accordance with the law.

Applies relevant laws rules regulations standards policies and procedures including procedures on fraud identify theft and confidentiality of vital records.

Reviews interprets and processes legal or other documents which includes verifying identity and determining validity authenticity and eligibility of applicants to amend or receive copies of records.

Reviews records submitted for completeness legibility and authorized signatures for certifying births paternity deaths marriages and other vital information.

Registers vital events such as births deaths marriages or divorces and prepares a variety of files permits and reports.

Delivers excellent customer service in-person electronically or by written communication; greets customers and provides information on services such as fees and requirements to obtain or amend vital records.

Resolves customer complaints and processing issues and explains laws rules regulations standards policies and procedures.

Performs fiscal work such as computing and collecting fees; maintaining fiscal records and receipts; opening closing and reconciling the cash drawer; and making bank deposits.

Maintains a variety of records including filing tracking and retrieving physical electronic and digital documents reports or other information.

Uses automated information systems and computer software to enter update modify delete retrieve and report on vital records documents or other information.

Performs office support activities such as preparing and distributing correspondence billing payment or other documents; or creating maintaining updating and merging documents or data.

Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Vital Records SpecialistI
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

Six months experience in document processing such as reviewing and evaluating records for completeness and conformity with laws rules regulations standards policies and procedures resolving deficiencies and tracking and monitoring activities.
Six months experience in record keeping such as maintaining filing tracking and retrieving physical electronic and digital documents reports or other information.
Six months experience in customer service such as providing prompt accurate and courteous service to customers seeking information answering requests as quickly as possible ensuring customers are satisfied with service and responding to complaints.
Six months experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.

Possession of an Associates degree or higher.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

As a condition ofhire you must possess a valid drivers license (not suspended revoked or cancelled or disqualified from driving).

Benefits

To learn more about the comprehensive benefit package please visit our website at Process

The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.

Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab at .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting. You may also call or email for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.

Required Experience:

IntroductionMake a Difference with DHSSOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family inde...

Key Skills

General Counsel
Information Management
Adobe Acrobat
HIPAA
Information Governance
Records Management
Sharepoint
Filing
Knowledge Management
Medical Records
iManage
Taxonomy

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About Company

State Of Delaware

The official website of the State of Delaware. Find information about state government, programs, and services. The First State is located in the Northeast U.S.

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Vital Records Specialist I

Dover, NH - USA

Job Summary

Introduction

Benefits

Accommodations

Introduction

Benefits

Accommodations

Key Skills

About Company

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