Lead Clinical Applications Administrator

Job Announcement: HR2025:145
Job Title: Lead Clinical Applications Administrator (On-site not a remote position)
Advertising: Publicly
Department: Information Technology
Division: Tribal Chair/Tribal Council
Immediate Supervisor: Enterprise Systems Services Manager
Department Director: Chief Information Officer (CIO)
Employment Status: Exempt
Position Type: Regular FullTime
Mandatory Reporter: No
Background Check Required: Yes (data-sensitive) **
Opening Date: Tuesday December 16 2025
Closing Date: Open Until Filled

Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

The Poarch Creek Indians place a high value on individuals who share our commitment to community tradition and progress. As Alabamas only Federally Recognized Native American Tribe we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members preserve our traditions and drive innovation for a thriving future. If you are passionate about serving with purpose and authenticity while fostering trust unity and growth we welcome you to join us on this meaningful journey.

Overview
We are looking for motivated professionals who thrive on flexibility take ownership through accountability and are driven by a passion for this role you will have the opportunity to contribute your expertise adapt to evolving challenges and deliver impactful results that support our mission and goals. By fostering creative solutions and embracing new opportunities you will play a key role in shaping a dynamic and forward-thinking environment.

Primary Objectives
The Lead Clinical Applications Administrator is a professional staff member responsible for serving as the subject matter expert (SME) for all software applications used in Tribal health operations including RPMS Dentrix ScriptPro Cerner and others. This position is responsible for the ongoing support optimization and alignment of clinical applications with user needs while also ensuring compliance with organizational IT standards and practices. The role supervises the Health IT Support Services Technicians assigned to the clinic. This position serves as the bridge between clinical end users third-party vendors and the broader IT department. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives as assigned.

Professional Staff of the Poarch Creek Indians will consistently demonstrate the abilities to influence innovate flex their style and problem solve along with a strong commitment to embodying the core values of the Poarch Creek Indians which include Perseverance Opportunity Accountability Respect Culture and Honesty.

Essential Functions

• Serves as the primary application administrator and subject matter expert (SME) for all health clinic software platforms including RPMS Dentrix ScriptPro Cerner and all other systems deployed within the clinical environment.
• Supervises and supports IT Support Services Technicians assigned to the clinic including making daily work assignments coordinating schedules mentoring staff and overseeing service quality. This supervision is performed in conjunction with the IT Support Services Manager who retains formal management responsibility of the assigned IT Support Services Technicians. The IT Support Services Technicians will rotate in and out of the Tribal Health Clinic on a regular basis to ensure that all IT Support Services Technicians can perform the duties required at the clinic.
• Coordinates application updates patches and configurations changes with software vendors Indian Health Services (IHS) and internal IT teams to maintain system reliability and performance.
• Provides direct end-user training on clinical application features workflows and tools; develop documentation and job aids; and facilitate vendor-led instruction sessions as needed.
• Troubleshoots documents and resolves application-related issues through collaboration with vendors IHS support personnel and internal teams.
• Manages user roles security permissions and access controls for all supported systems in alignment with HIPAA organizational policies and IT security standards.
• Maintains and updates system documentation workflow diagrams and standard operating procedures (SOPs) to ensure continuity of knowledge and regulatory compliance.
• Participates in disaster recovery planning and testing for clinic application systems in coordination with the IT Security and Engineering Services teams.
• Collaborate with IT Development staff to support clinic-specific reporting and dashboard requests including data sourcing formatting and delivery.
• Works closely with the Enterprise Systems Services team and Engineering Services team to identify opportunities for process automation systems integration and performance improvements.
• Provides supplemental coordination with the IT Support Services team in cases where additional technical support is required at the clinic.
• Represents the IT Department in Health & Human Services meetings and other forums related to clinical applications and technology support.
• Performs other duties as assigned by the appropriate person.

Job Requirements

• Bachelors degree in Information Technology Computer Science Management Information Systems or a related field is preferred.
• Three (3) years of professional experience administering enterprise applications and systems including implementation of system patches and upgrades and troubleshooting complex application or infrastructure issues within a multi-system environment with at least one (1) year of experience in a clinical or healthcare environment.
• Certified Associate in Healthcare Information and Management Systems (CAHIMS) credential required.
• Verifiable employment experience supporting clinical information systems in a healthcare environment required. Experience in Native American clinical facilities is preferred.
• Hands-on experience with RPMS and Cerner systems required.
• Familiarity with Dentrix and ScriptPro is preferred.
• Ability to work odd and irregular hours as needed.
• Must successfully pass the required criminal and character background check.
• Must possess a valid state drivers license and insurable driving record according to Tribal insurance guidelines.
• Ability to travel and participate in required training leadership development and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.

Core Competencies Required

• Demonstrated expertise in managing and supporting clinical software platforms including RPMS and Cerner within a healthcare environment.
• Strong working knowledge of HIPAA compliance standards including role-based access control security permissions and audit practices.
• Skilled in troubleshooting and resolving application issues across a multi-vendor ecosystem including coordination with IHS and third-party support teams.
• Capable of supervising day-to-day tasks of technical support staff including scheduling assigning work and mentoring in collaboration with IT Support Services leadership.
• Ability to train clinical staff on software features workflows and reporting tools in both one-on-one and group settings.
• Proficient in documenting workflows procedures and system configurations for operational continuity and regulatory compliance.
• Effective in collaborating with software developers systems engineers and support technicians to identify and implement system improvements and automations.
• Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users and build trust with clinical teams.
• Highly organized and detail-oriented with the ability to manage multiple priorities and maintain accurate records.
• Self-directed and adaptable capable of working independently in a dynamic patient-facing environment.
• Committed to upholding the values of the Poarch Band of Creek Indians including accountability respect cultural sensitivity and service to the community.
• Proactively seeks opportunities to improve processes practice and policy.
• Adapts their style to suite the situation and audience. Can read the room and act accordingly.
• Ability to identify root causes and easily overcomes obstacles.
• Must be people oriented relate well to people from diverse backgrounds and possess respect for others. Serve as a role model.
• Must possess character that earns the confidence of program participants aspire to your highest self and serve as a cultural ambassador to others.

Compensation and Benefits

• The starting pay will depend on factors such as experience level and skillset.
• Voluntary full-time benefit offerings include the following - medical dental vision and life insurance and other volunteer insurance options. We also offer an Employee Assistant Program (EAP) paid time off paid holidays 401K with matching bonuses and COLA increase.

Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application.

**Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment.

INDIAN PREFERENCE SPOUSAL PREFERENCE OR FIRST GENERATION:

In the event more than one applicant meets the requirements as stated in a job description preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference the appropriate documentation must be submitted.