Equipment Fleet Specialist East Knoxville

Knowledge and Skill Requirements:

• Demonstrated ability to work collaboratively in a team environment contributing to shared goals and fostering positive relationships.
• Strong attention to detail organization and time management in a fast-paced environment.
• Strong verbal skills able to maintain composure and clarity when handling challenging or high-stress interactions.
• Excellent interpersonal and customer relations skills fostering positive experiences for both employees and customers alike.

Education Requirements:

High School Diploma or equivalent required.

Essential Job Functions:

Customer Experience

• Greet customers promptly upon arrival and maintain a friendly calm and attentive demeanor.
• Communicate clearly and proactively regarding machine prep status and timing.
• Ensure all required customer paperwork is signed recorded and stored appropriately.

Equipment Handling & Staging

• Receive barcode and reposition new and used machines as needed.
• Remove customer stickers from used equipment.
• Hook up hydro-mechanical work tools to verify functionality prior to delivery.
• Stage machines for customer pickup shift preps and nightly parts truckswithin 30 minutes of internal notification.

Inventory & Documentation

• Perform weekly inventory scans and reconciliations.
• Complete shipping/receiving records in DBS.
• Document equipment arrival and departure in Record360 with sufficient photos.
• Send photos of received used machines to the Used CCE Sales Manager.

Yard Maintenance & Safety

• Keep the yard clean and organized; wash dirty machines and attachments proactively.
• Conduct daily yard walks to check for open doors misplaced equipment damage or safety concerns.

Communication & Coordination

• Respond promptly to phone calls and text messages.
• Maintain clear communication with internal teams to support smooth operations.

Preferred Experience and Skills:

• Prior experience in yard operations equipment handling or a related field preferred; familiarity with construction or heavy equipment is a plus.
• Basic mechanical aptitude and ability to operate equipment safely and efficiently.
• Effective communication skills and comfort using mobile apps/systems (e.g. Record360 DBS) for documentation and coordination.

Physical and Mental Requirements:

• Must be able to work independently and as part of a team.
• Must be able to pass background check physical exam and drug screening test.

Work Environment:

The environment is collaborative and you will work closely with cross-functional teams such as operations sales parts and service. Flexibility and adaptability are key as you may need to address emerging issues and balance multiple priorities. The workplace fosters a customer-focused culture where excellence in customer service quality both internally and externally is a primary objective.

This position is primarily outdoors and requires working in all weather conditions including heat cold rain and snow. The role involves physical activity operating equipment and navigating a busy yard environment throughout the day. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous employees must be careful while performing onsite services.

Required Experience:

IC