Job Description Summary

Job Description

As Region Services leader will have overall responsibility for Services activities in the region in terms of :

- EHS / FSE Safety

- Commercial orders intake (O/I) growth

- Operations delivery & execution

- Strategy Growth and business development

- Quality & Customer Satisfaction

- Financial performance P&L

Essential Responsibilities

• Develop the right strategy for the Services business across North Europe to address market needs and customer satisfaction.
• Manage the full Service regional P&L with strong focus on S Q D C while ensuring team is capable of delivering on-time commercial technical and field service solutions
• Work closely with the Business Units within region and other P&L to identify new opportunities.
• Improve cross Business Units communication & leveraging synergies ensuring a cohesive empowered and accountable team
• Assure developing & Safety of Field Service Engineers (FSEs)
• Develop regional autonomy for tendering & engineering
• Define the Service Delivery model describing our offering and update policies
• Strengthen our rigor in backlog management
• Ensure appropriate organizationdesign talent and resources management business culturechange and riskmanagement. Continue to simplify the organization structure and drive more accountability.
• Establish manpower requirements and partner with regions and HR to execute workforce planning exercise for Services Operations
• Develop the team and talent pipeline

Qualifications/Requirements

• Masters degree in Engineering or Business Administration
• Significant experience in a senior leadership role.
• Deep business knowledge and experience running a P&L
• Customer focused and strong relationship building skills
• Soundbusiness acumen and track record of delivering results
• Strong leadership skills including managing cross functional team
• High energy with the ability to inspire and motivate others
• Strong communication skills and executive presence
• Ability to influence in a matrix and drive change
• Clear thinking and sound decision-making skills
• High resilience and able to cope under pressure
• Demonstrated acceptance and adherence to high ethical moral and personal values

Additional Information