Specialist, Repair Ops Support Canada

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Otis Elevator Company is searching for a highly motivated repair operations support team member. This role will work with the Central Operating Area to directly support the repair business and open order superintendents. You will do a variety of tasks that will help accelerate workable backlog and ensure timely billing in support of the superintendents and General Managers in the Central operating territory.

What youll do:

• Source material quotes from vendors and issue PO/VPO as needed
• Update project notes in Smartsheets on a daily basis
• Customer relations lead - Order confirmed with customer/thank them for their business
• Obtain and action applicable contract/customer POs
• Complete permit application and assist in scheduling crews (if necessary)
• Order material as needed
• Receive material for internal process tracking
• Work with Superintendent on scheduling
• Progress billing (where applicable)
• Contact customer with scheduled date/time
• If schedule changes calendar updated/customer notified
• Pre-inspection verification (larger OO jobs)
• Payment tracking - Ensure job has been paid prior to final turnover
• Notify customer job is fully complete & final bill will be coming
• Verify all POs are paid in the system
• Verify no more labor & material will hit the job Inventory Control
• Action and initiate final bill in FSS
• Assist with Upgrade App issues/opportunities/adoption from the field
• Mechanic Pay discrepancy tracking and investigation (as needed)

What You Will Need to be Successful:

• Ability to work in a highly team-oriented and dynamic environment
• High school diploma or equivalent required; bachelors degree preferred
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills and goal-orientated with strong time management and organizational skills

*This role is hybrid and requires 80% of your time in your office location*

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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