Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position.Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position.Other duties may beand assigned.

Frontline Financial Aid Support:

Team Support and Training:

• Serve as a lead resource for the Financial Aid Specialists offering guidance on policies procedures and case resolutions.
• Lead training and onboarding fornew staffandprovideongoing cross-training opportunities to strengthen consistency across the team
• Maintain and update procedural documentation training materials and process guides for staff reference.

Process and Workflow Coordination:

• Oversee the flow of frontline financial aid processessuch as verification SAP and professional judgmentto ensure accuracy consistency andapositive student experience.
• Identifyand address workflow issues or barriers thatimpactstudents or staff recommending improvements that enhance efficiency and clarity.
• Partner with analysts and leadership to align day-to-day operations with system updates and regulatory changes whilemaintaininga student-centered approach.

Compliance and Continuous Improvement:

• Ensure frontline financial aid processescomply withfederal state and institutional regulations whilemaintaininga clear and student-friendly experience.
• Support quality assurance efforts by reviewing completed work for accuracy consistency and alignment with established procedures.
• Collaborate with analysts and leadership toidentifyopportunities to simplify or improve processes enhance customer service and strengthen compliance.

Non-Essential Functions and Responsibilities

• Participate in professional development activities to stay informed of financial aid regulations and best practices.
• Support cross-departmental initiatives related to student success and financial wellness.

Minimum Qualifications

Education and/or Experience Requirements:

• Bachelors degree in Business Finance Education Student Services ora relatedfield.
• Minimumoftwo to threeyears of progressively responsible experience in financial aid or highereducationstudent services.
• Strong understanding of federal and state financial aid regulations including verification SAP and professional judgment
• Demonstrated experience providing staff training procedural documentation or processimprovementleadership.

• Experience with Workday Student or similar student information systems preferred.

In evaluating candidates for this position Fox Valley Technical College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

Work Environment

Workenvironment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks andutilizingcomputer systems.
• Mobility: While much of the work is desk-based occasional mobility may be necessary for attending meetings office tours or events within the workplace.
• Repetitive Motions: Capacity to perform repetitive motions such as typing without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employeesstudents and stakeholders both in-person and through electronic means.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE).In compliance with the Americans with Disabilities Act (ADA) FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time.The duties listed above are intended only as illustrations of thevarious typesof work that may be performed.The omission of specific statements of duties does not exclude them from the position if the work is similarrelatedor a logical assignment to the position.The job descriptiondoes not constitutean employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.