Office Technology Specialist

Cooley is seeking an Office Technology Specialist to join the London Technology Office Operations department.

Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end the Office Technology Specialist is expected to recognise that the Cooley IS department is a service organisation first and foremost and will be evaluated on this requirement equal in importance to the technical and operational responsibilities outlined later in this document.

Under direct supervision the Office Technology Specialist ensures that office IS infrastructure MFDs and other devices are productively deployed and used assists service desk personnel and the local OTM with troubleshooting and operational maintenance of local IS systems and performs various technical duties which include but are not limited to the following:

Position Responsibilities:

• Use of ticketing system to track all customer reports of hardware software telephone mobile device and peripheral issues.

• Provide on-site technical assistance including computer setup and breakdown office moves troubleshooting of printer scanner mobile devices and other technology equipment support as needed.

• Prepare equipment and operate quality assurance with regards to equipment preparation following defined processes e.g. for new starters including those starting in groups as part of annual Legal Talent initiatives.

• Install and configure replacement desktop laptop and associated equipment in accordance with firm defined installation processes or guidelines.

• Install troubleshoot and maintain PC peripheral equipment such as printers scanners and Cooley-issued mobile devices (iPhones iPads).

• Troubleshoot and coordinate repairs of hardware and software with vendors.

• Troubleshoot and resolve wireless connectivity for internal and external customers.

• Isolate customer problems with hardware and/or software and escalate to colleagues as necessary.

• Use of User Experience Monitoring application to identify and treat system performance issues.

• Actively participate in pilot groups and perform quality assurance of computer system builds program deployment and updates and provide relevant factual accurate feedback.

• Enter data into and manage inventory databases including in-office stock to track information pertaining to hardware. Track all Change Forms relating to new hires departures support and name changes.

• Setup and regular maintenance of conference room audio visual equipment.

• Meeting setup and support for video conferencing using web-based conferencing systems. Also will provide on-site technical support for off-site/remote trials or conferences.

• Is familiar with Cooley software applications and prepares documents statistical charts graphs and spreadsheets as needed.

• Creation maintenance and management of operational processes and planned maintenance tasks including proactive/preventative activities.

• All other duties as assigned or required.

Skills & Experience:

Required:

• Minimum of three years applicable and relevant technical experience.

• Educated to A level or equivalent.

• Candidates must have proficient knowledge of Windows operating systems to include but not limited to Windows 11. Qualified applicants will also have working knowledge of MS-Office Suite ranging from 2016 and higher.

• Availability to work overtime and flexible work schedule and in alternative offices as required.

Preferred

• Basic networking architecture knowledge to include but not limited to TCP/IP DHCP and DNS.

• Prior experience working in a law firm or professional services industry.

• Experience working in an enterprise-level environment where delivering to high quality and consistency and decisiveness are key factors in success.

Competencies:

• Exceptional customer service skills with a professional client-service orientation and demeanor.

• Must have exceptional attention to detail and accuracy in all aspects of the role including written communications.

• Must have good analytic skills and effective presentation skills to allow for effective customer support.

• Ability to work well with others including technicians to maintain efficient systems operations.

• Ability to complete work in a timely manner with excellent attention to detail and follow-through.

• Must work well under pressure and tight deadlines.

• Excellent communication and presentation skills both oral and written.

• Excellent organisational and time management skills.

• Excellent operational project delivery.

• Ability to handle multiple tasks and manage shifting priorities.

• Excellent decision-making and problem-solving skills with a proven ability to work in a diverse organisation.

• Ability to embrace organisational change and champion as needed.

Reporting to this position: No direct reports.

General Sign-Off: Specific duties for this position will be assigned; the requirements may vary from time to time depending on the needs of the Firm.

Cooley offers an excellent benefits package and competitive compensation including:

• Enhanced family leave

• Health and dental insurance

• Group income protection

• Life assurance

• Pension

• Fertility benefits

• Wellness programs

• Employee discounts including a fitness and nutrition allowance

• And more!

A comprehensive benefits brochure will be provided to all candidates during the interview process.

Equal Opportunity Statement

We strive to create an inclusive and rewarding environment that allows our people to thrive both professionally and order to provide equal employment and advancement opportunities to all individuals employment decisions at the Firm will be based on merit qualifications and abilities. The Firm does not discriminate in employment opportunities or practices on the basis of age disability gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex sexual orientation. This policy governs all aspects of employment including but not limited to recruitment selection job assignment compensation discipline promotion termination and access to benefits and training.

Cooley (UK) LLP is dedicated to making our recruitment practices and candidate interviews inclusive and accessible for everyone. If you have a medical condition disability or are neurodivergent and require reasonable accommodations adjustments or support during your interview process please contact . We assure you all requests will be treated with sensitivity and strict confidentiality and they will not affect your potential employment with Cooley (UK) LLP.