Telecommunications Operator – St. Joseph Warren Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Serve as hospitals telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.

Operates computerized telephone console to assure efficient communications; Determines the reason for the customers contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.

Perform a broad scope of technical operations of the telecommunications system including:
- Coordinate with departments for telephone repairs moves and/or changes
- insure callers on procedures for Voice mail paging help desk questions etc.
- Maintain all paging equipment and emergency radios
- Maintain physician log sheets and daily emergency activity log book

(On weekends holidays and after regular business hours) assists Medical Staff office in maintaining the On-Call Calendar. Complete Change Request forms and updates the On-Call Directory.

Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.

Record and monitor emergency situations including: fire alarm panel security panel hospital panic alarms Code Adam alerts 911 calls and other emergency alarms in a rapid manner accordingly to established protocols. Notify local police and/or fire when necessary.

Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue Trauma Respiratory RRT etc.) and records in a daily journal.

Act as an answering service for several departments by locating and paging personnel.

Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.

Monitor assign and replace pagers for staff.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .