Service Drive Sales Associate- Ferman MINI of Palm Harbor

Palm Harbor, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Overview: The Service Drive Sales Associate plays a key role in generating vehicle sales by leveraging interactions with guests in the service department. This position is responsible for identifying sales opportunities engaging with service customers and effectively transitioning them into the vehicle sales process. The associate works closely with both the sales and service teams to ensure customer satisfaction increase sales volume and improve overall dealership profitability.

Key Responsibilities:

Guest Engagement:

Approach guests in the service drive and establish rapport.
Engage service guests to identify their vehicle needs preferences and potential interest in purchasing a new or used vehicle.
Provide information about current inventory promotions and financing options to guests waiting for service.
Answer questions about vehicles and the buying process to build guest confidence.

Sales Conversion:

Qualify service guests and identify those who may be in the market for a vehicle.
Schedule test drives appointments with the sales team or follow-up meetings to discuss vehicle options.
Work with guests to ensure they understand available vehicle models features and benefits.
Collaborate with the sales team to ensure smooth transitions from service to sales.

Collaboration with Service Team:

Work closely with service advisors and technicians to identify potential sales leads based on guest vehicle issues trade-in opportunities or expressed interest in upgrading.
Coordinate with the service department to ensure a seamless guest experience and timely follow-up.

Customer Relationship Management (CRM):

Maintain and update guest records in the dealerships CRM system.
Follow up with service guests after their visit to gauge interest in vehicle sales.
Track interactions with guests and ensure a high level of guest satisfaction throughout the process.

Product Knowledge & Sales Training:

Stay current on vehicle inventory including new and used car models features and pricing.
Continuously develop product knowledge and attend sales training sessions to improve selling techniques.

Achieving Sales Targets:

Meet or exceed monthly sales targets and goals set by the dealership.
Work with management to develop strategies for improving service-to-sales conversion rates.

Guest Service Excellence:

Provide a positive and professional experience for guests by addressing their needs and concerns.
Follow up on sales leads and inquiries in a timely manner.

Qualifications & Skill Requirements

Company-paid training for new candidates.
Meet requirements for manufacturer certifications in the areas of product knowledge and technology.
Prior automotive or retail sales experience not required.
Bi-lingual with proficiency in both English and Spanish highly desirable.
Exceptional Guest service skills and desire to achieve CSI scores above manufacturer requirements.
Excellent verbal & non-verbal skills listening skills and ability to problem-solve.
Knowledge of Microsoft Office suite is required.
Present a professional and well-groomed appearance.
High school diploma or GED equivalent required.
Some college preferred.
Must have a valid US government issued Drivers License safe driving record and eligible to work in the United States.
Must be able to pass a pre-employment background screening and drug test.

About Ferman

Established in 1895 Ferman soon became Tampas first retail automobile dealer. Today were one of the largest employers in the Tampa Bay area with locations throughout Hillsborough Pasco and Pinellas counties representing 12 brands of automobiles - BMW Buick Chevrolet Chrysler Dodge Ford GMC Jeep Mazda MINI RAM and Volvo Cars.

Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service Selection and Value assuring 100% Guest Satisfaction. Its simple. But it makes us different.

When you become part of the Ferman Team youll join a company with a friendly family-like atmosphere significant opportunity for advancement with regard to income responsibility and leadership and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and youll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.

Ferman Core Values
Maintain Ferman Standard of Ethics at all times.
Embrace a Winning Team SpiritBe PositiveLead by Example.
Follow the Golden Rule - Do Unto Others As You Would Have Them Do Unto You.

Our Benefits & Perks
Ferman is a leader in the automotive industry with benefits and perks like:
Competitive salary commensurate with experience.
Excellent growth and opportunities for advancement.
Modern state-of-the-art Service facilities.
Paid training and education to achieve and maintain any job certifications required.
401K with company participation.
Competitive Health Dental Vision and Life insurance programs for employees and their families.
Short-term & long-term disability insurance available.
HSA (health savings account).
PTO (paid time off).
Employee pricing for new & used vehicles service and parts.

Required Experience:

Job Overview: The Service Drive Sales Associate plays a key role in generating vehicle sales by leveraging interactions with guests in the service department. This position is responsible for identifying sales opportunities engaging with service customers and effectively transitioning them into the ...