Account Operations Representative
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
- Leverageproductexpertise account support plans and offerings todevelopa differentiated account treatment strategy.
- Act as a trusted collaborativepartnerfor both the Seller and assigned customers.
- Establish relationships withkey customer counterparts(procurement account payable buyer and sales account representatives).
- Manage customers assets andentitlements.
- Identify opportunities and address roadblocks to driveopportunity velocity and operational readiness.
- Identify and surface opportunities for continuous improvement throughout the Sales cycle.
- Partner with Sellers to streamlinethe businessclosing process.
- Engage in mentorship and training initiatives to support peer onboarding and continuing education.
- Recommend ad-hoc technical and operational solutions within the scope of CPQ and order fulfillment.
- Define and deliver meaningful analytics based on customer care-about evaluation criteria and methodology.
- Provide inputs into the quarterlybusiness reviews and scorecardreviews.
- Recommend purchasingand channel options.
- Drive escalation and continuous improvement fornonstandard commercial terms andprocesses.
- Key Accountabilities
- Deliver operational readiness by accelerating billing.
- Timely quote creation and delivery.
- Drive awareness about key customer initiatives and care-about.
- Develop an extended network of key stakeholders to influence processes policy and goal planning.
- The clear conveyance of business risks value and impact at the company Sales and customer levels.
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
- Bachelorsdegree preferablyin technical businesscommunications field orapplicable experience.
- Between 2-3 years of experience in Share Service Centers.
- Expertise in Account Management and differentiated account treatment strategy.
- Experiencewithin aSales/Operational function.
- Possess an analytical problem-solving and self-starter mindset.
- Proficient in computer usageand MS Office skills.
- Experience supporting a field sales organization including the use of CRM tools and processes.
- Exposure to working effectively in an ambiguous environment.
- Strong communication skills including the ability to deliver crisp concise verbal and written updates to various audiences.
- Effective in building andinfluencing.
- Experience working withvarious geographies andfunctions.
- Work effectively in anambiguous environment.
- Outstanding communicationskills.
- Advanced English level to ensure excellent reading writing and verbal communication skills.(B2).
- Understandingof KCS methodology or other knowledge managementmethodologies.
- Strong customer service attitude positive outlook excellent work ethic and drive to succeed.
- Project management knowledge.
- Sales experience
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
