General Customer Relationship Management:

• Lead the delivery of strategic offers and orders with customers.

• Support the Sourcing Project Manager in coordinating end-to-end project management of drug

• sourcing initiatives for clinical trials.

• Requesting procurement-related documentation.

• Providing pricing and terms information managing a pricing matrix to support Proposal Development

• team quotations.

• Assist in tracking project progress monitoring timelines and addressing any issues/risks that may

• impact deliverables.

• Review and maintain most up to date customer messaging at all times.

• Ensure all billing activities are forecast within the month.

Prepare client quotations:

• Collaborate with internal teams to gather necessary information for accurate client quotations

• ensuring compliance with pricing guidelines and regulations.

• Leverage the wider company and group capabilities to support customer proposal building on

• stakeholder relationships

• Analyze client requirements and project specifications to create customized proposals that meet their

• needs effectively.

• Review and refine pricing strategies to remain competitive in the marketplace while maximizing

• profitability for Alcura.

Maintain and build client relationships:

• Serve as the main point of contact for key clients fostering strong professional relationships through regular communication and personalized service. Act as point of escalation for all sourcing customers.

• Proactively engage with clients to anticipate their needs address concerns and provide strategic solutions that exceed expectations.

• Act as subject matter expert to provide out of the box solutions

• Conduct regular follow-ups with clients to ensure satisfaction gather feedback and identify areas for improvement in service delivery.

• Highlight key customers for building and growing business acting as primary point of contact for Global sourcing needs

Coordinate with top-tier clients:

• Act as a liaison between internal departments and top-tier clients to facilitate seamless communication and sourcing project execution.

• Attend and co-ordinate meetings with key clients to discuss project requirements timelines and any potential issues that may arise during the proposal development process.

• Collaborate with cross-functional teams to deliver high-quality proposals that align with the strategic objectives of both Alcura and the client.

Respond to client queries:

• Address incoming client inquiries promptly providing clear and accurate information on pricing product availability lead times and any other relevant details.

• Tailor responses to each clients specific needs while upholding professional standards of communication and service excellence.

• Coordinate internal resources as needed to ensure timely responses that demonstrate Alcuras commitment to customer satisfaction.

.

Manage priorities:

• Organize team workload effectively to meet tight deadlines without compromising quality or accuracy in proposal development.

• Assign and prioritize tasks based on urgency strategic importance and impact on overall client satisfaction.

• Monitor project progress closely identifying potential bottlenecks or challenges early on and implementing proactive solutions to keep projects on track

Team Leadership & Development:

• Provide guidance direction mentorship to the Proposal Developers for specific categories within clinical trials sourcing

• Ensure team are aware of objectives set within the annual business plan and that these are fully reflected within the staff appraisal and development process.

• Foster a collaborative team environment; monitor individual/team performance provide feedback/coaching as needed.

• Provide training for team members on global sourcing requirements.

Risk Management & Compliance:

• Identify potential risks associated with sourcing activities (e.g. supply chain disruptions) develop risk mitigation strategies/crisis management plans to minimize impact on clinical trial operations.

• Ensure compliance with relevant regulations/guidelines such as Good Clinical Practice (GCP) throughout all stages of clinical trial material/services procurement.

• Interpret current/future market trends and develop services in line with them

Performance Monitoring & Reporting:

• Support data analysis related to sourcing performance costs savings achieved and other key metrics; contribute insights for decision-making and assist in providing regular reports highlighting trends recommendations for process optimization within drug sourcing projects for clinical trials.

• Ensure all purchase orders are tracked with the relevant information to ensure key data is captured and tracked.

• Provide reports as necessary to internal and external stakeholders

Continuous Improvement Initiatives:

• Identify areas for process improvements within the clinical trials sourcing function; collaborate cross-functionally to implement process changes aimed at optimizing efficiency/effectiveness.

• Work with vendor manager to identify sourcing needs

Quality Management System:

• Support Lead PM Comparator Operations/QA team to investigate any customer complaints or deviations or audits related to sourced pharmaceutical drugs for clinical trials.

• Provide necessary information and support documentation and support to assist in determining root causes implementing corrective actions and preventing future occurrences.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned