Customer Service Associate I Solid Waste Management

Gwinnett County, GA - USA

Yearly Salary: $ 36873 - 41942

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Class Summary

Job Description
This position is responsible for providing customer service to Solid Waste Management customers for trash and recycling services within unincorporated Gwinnett County. This includes processing new resident applications and set ups and investigating and resolving complaints. This position also has daily interaction with residents and residential hauler personnel.

Essential Duties

Provides customer service to Solid Waste Management customers regarding service issues and investigate complaints by phone email and in-person
Creates updates and maintains accounts and records of billings to include conducting balancing
Creates basic work orders including orders for moved in/moved out
Performs other duties of a similar nature or level

Public Speaking Duties

Answers questions at events about trash and recycling services

Grade
The grade for this position is A13(1).

Effective 4/11/2023 this position is eligible for the Employee Referral Program.

Minimum Qualifications

High School Diploma or G.E.D and
Two (2) years of customer service experienceor
An equivalent combination of education and experience sufficient to successfully perform the duties of the job

Preferred Qualifications

Bilingual English/Spanish - This position interacts frequently with Spanish-speaking customers and will be expected to receive and convey information in an effective manner. Therefore preference will be given to bilingual applicants who also meet the minimum job requirements.
One (1) or more years experience in an office setting
Two (2) years experience in a customer service call center
Experience using SAP Customer Relations Management (CRM)
Experience with FIVE 9 phone systems
Proficient using Microsoft Outlook and Excel
Effective listening and phone skills
Effective problem-solving skills

Other Job Requirements/Information

This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.

For information related to position-specific essential duties knowledge and skills and physical requirements pleaseclick here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department pleaseclick here.

Additional Information

About Gwinnett County

Welcome to Gwinnett County one of Americas fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

Gwinnett has many advantages beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens reducing travel time to the University of Georgia to 25 minutes. Gwinnetts infrastructure includes more than 2750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Boards policy directives the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services Fire and Emergency Services Corrections Communications Support Services Financial Services Community Services Human Resources Information Technology Services Law Planning and Development Water Resources Child Advocacy & Juvenile Services and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the Countys values.

In addition to the executive side of County government certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state Gwinnett they include the Sheriff Tax Commissioner District Attorney Solicitor Probate Court Judge and Chief Magistrate.

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest building trust and having strong moral principles.

Accountability: We believe in stewardship transparency and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging embracing and unifying our communities.

Innovation: We believe in continual adaptation of technology process and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:

Hiring Process
FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.

For questions about recruitment or to request a reasonable accommodation during the application interview or testing process please call Human Resources at or email .

: Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use

Required Experience:

Class SummaryJob DescriptionThis position is responsible for providing customer service to Solid Waste Management customers for trash and recycling services within unincorporated Gwinnett County. This includes processing new resident applications and set ups and investigating and resolving complaint...