Enterprise Customer Success Manager APAC

London - UK

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out ourbrand video.

Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now.

Meet Synthesia

Were on amission to make video easy for in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Were trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Readstories from happy customerswhat 1200 people say on G2and being named as one of the Top Startups to Bet Your Career On in 2025!

In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.

The role...

Reporting to the Customer Success Team Lead - you are energetic driven and care deeply about the success of our customers
Candidates must have proven customer success experience within APAC including managing diverse stakeholders across multiple countries in the region.
As a Customer Success Manager you will drive Synthesias future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk forecasting and identifying growth opportunities
Establishing a trusted advisor relationship with our clients driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients proactively looking for risks and opportunities
This role requires deep experience supporting customers across the APAC region with a strong understanding of local market dynamics and customer needs.
We would love to find CSMs who are based in London; however we are open to considering remote candidates based in the APAC region.

At Synthesia we expect everyone to...

Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun

You can read more about this in this public Notion page

The good stuff...

In addition to being a part of a great team working in a fun and innovative environment we offer...

A competitive salary stock options in our fast-growing Series D start-up.
Paid parental leave entitling primary caregivers to 16 weeks of full pay and secondary 5 weeks of full pay
25 days of annual leave public holidays in the country where you are based.
Cycle to work scheme (London).
Regular socials.
Private Medical Insurance (Medical History Disregarded basis) including mental health support dental & vision cashback and gym discounts. (UK)
A generous referral scheme.
Pension contribution/salary sacrifice.
Work from home set up.
A huge opportunity for career growth as youll help shape a market-defining product.

Required Experience:

Manager

Welcome to the video first world!From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out ourbrand video.Despite the c...