Front Desk Agent- Part Time

Baton Rouge, LA - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

About Ballys Corporation

Ballys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Front Desk Agent is under the direct supervision of the Front Desk Supervisor welcomes and serves guests in a courteous efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all addition to providing outstanding guest service to internal and external guests.

Responsibilities:

Build guest and team member positive relations.
Participates in departmental and company meetings.
Ensure consistent high-quality service to all our team members and guests.
Perform a friendly professional and timely check in and checkout processes for arrivals and departures.
Assigns guest accommodations in accordance with procedures and SOPs.
Answer phones within 3 rings while following the company phone script.
Accurately take messages for guest and initiate actions as needed.
Ensure proper ID and a form of payment is obtained during guest check in.
Create and update guest reservations upon request based on hotel availability.
Follows room availability and reports any issues to supervisor.
Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
Maintains knowledge of hotel occupancy status special events in-house groups and other situations affecting the front desks daily operation.
Processes guest payments and accounts upon checkout in an efficient timely and accurate manner.
Able to articulate all amenity offerings of the hotel including catering rooms packages and F&B outlets.
Brings any problems to the attention of the manager or supervisor on duty.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards problems or maintenance issues to the appropriate party.
Performs related duties as assigned.

Qualifications:

High school diploma or equivalent required
Experience with hotel operating systems preferred
Previous experience with computers is preferred
Hotel Experience preferred

Whats in it for you:

Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages
Paid Time Off

Target Compensation Range:

$15.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.â Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority

About Ballys CorporationBallys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdiction...

About Ballys Corporation

The Role:

Responsibilities:

Build guest and team member positive relations.
Participates in departmental and company meetings.
Ensure consistent high-quality service to all our team members and guests.
Perform a friendly professional and timely check in and checkout processes for arrivals and departures.
Assigns guest accommodations in accordance with procedures and SOPs.
Answer phones within 3 rings while following the company phone script.
Accurately take messages for guest and initiate actions as needed.
Ensure proper ID and a form of payment is obtained during guest check in.
Create and update guest reservations upon request based on hotel availability.
Follows room availability and reports any issues to supervisor.
Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
Maintains knowledge of hotel occupancy status special events in-house groups and other situations affecting the front desks daily operation.
Processes guest payments and accounts upon checkout in an efficient timely and accurate manner.
Able to articulate all amenity offerings of the hotel including catering rooms packages and F&B outlets.
Brings any problems to the attention of the manager or supervisor on duty.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards problems or maintenance issues to the appropriate party.
Performs related duties as assigned.