Quality Assurance Manager, Amazon Music, Amazon Music Customer Experience

Amazon Music is an immersive audio entertainment service that deepens connections between fans artists and creators. From personalized music playlists to exclusive podcasts concert livestreams to artist merch Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode and top ad-free podcasts included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited on-demand access to 100 million songs including millions in HD Ultra HD and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans artists and creators on a global scale.

As the leader of the Amazon Music Voice Internationalization QA Team you will be responsible for leading the effort to invent and improve the ways that customers can ask for what they want to hear in Amazon Music Unlimited Prime Music or Ad-supported Free Tier in international markets. You will lead the efforts to ensure that the Quality of the Amazon Music Voice Experience is the best.

The ideal candidate is interested in being part of an agile team passionate about innovating for customers and has a demonstrable track record of success in delivering new features and products. A commitment to team work hustle and strong communication skills (to both business and technical partners) are absolute requirements.

You should be a person that pays close attention to details and is driven to deliver solutions that delight customers.

Key job responsibilities
- Understanding how all elements of the Amazon Music Mobile Experience and Voice Experience work together and developing QA approaches that fit the overall strategy.
- Managing and developing an elite team of QA engineers.
- Working with business and development teams to understand product vision and requirements.
- Developing test strategies and creating appropriate test harnesses as well as pragmatic testing approaches.
- Driving testing methodology and tools to support agile development lifecycles.
- Overseeing the development and execution of test plans and monitoring and reporting on test execution.

- 6 years of quality assurance engineering experience
- 3 years of quality assurance teams management experience (manual and automation testers)
- Experience testing web technologies and back-end services
- Experience identifying and reviewing test plans test cases and testing results with a strong QA background
- Fluency in English

- Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
- Experience transforming QA programs from manual to automation

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