Managed Social Response Coordinator

About Reputation

Reputation founded in Silicon Valley in 2013 is the industrys sole platform that uses an AI-powered product stack to help companies measure manage and scale their real-time reputation performance everywhere effectively functioning as a businesss eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner Kleiner Perkins and Marlin Equity Partners driving substantial annual recurring revenue from Global Fortune 1000 companies major automotive OEMs healthcare systems and top property management firms with trust from over 250 partners including Google and Meta. Recognized recently as Americas Greatest Midsized Workplaces by Newsweek which rewards excellence and career development and attracts player-coaches team-oriented collaborators and individuals who value perseverance and hustle.

Your Role at Reputation:

The Managed Social Response Coordinator is responsible for overseeing and responding to our customers social media reviews surveys and social media posts. Responsibilities include ensuring accurate and consistent responses based on customer-defined expectations. The ideal candidate will possess a mix of technical acumen and operational excellence to drive visibility consistency and growth for our customer search presence.

How Youll Shape the Experience:

• Review all brand mentions comments and direct messages across various platforms to gauge public sentiment and identify any emerging trends or issues.

• Response to comments questions and concerns in a timely and professional manner.

• Collaborate with customers to ensure responses align with brand and customer loyalty.

• Provide feedback and updates to the Operations Customer Success and Managed Services teams.

• Manage projects under tight deadlines.

• Additional duties as assigned.

The Skills that Set You Apart:

• Bachelors degree required or currently in the final stages of completing a degree program.

• 0 2 years of experience with social media engagement and community management.

• Technical proficiency with platforms like Google Facebook and third-party source response guidelines and functionality is preferred.

• Strong working knowledge of MS Office (Word Excel PowerPoint Outlook).

• Salesforce experience preferred.

• Strong communication skills (both verbal and written).

• Strong attention to detail and decision-making.

• A hybrid work environment with a minimum requirement of 2 days onsite per week.

• Open to working a standard or non-standard shift schedule.

Where Youll Connect & Collaborate:

• Your main HQ is our Scottsdale AZ office but we know great work can happen anywhere. Youll have the flexibility of a hybrid schedule joining us in person on Tuesdays and Wednesdays (subject to change) and working from home the rest of the week.

Our Benefits & Perks

We believe our people deserve to feel supported valued and rewarded both in and out of work. Thats why we offer a generous and thoughtfully designed benefits package including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 Extended Company Holidays which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps coaching and gym memberships

- Carrot Fertility: Support for fertility family planning maternity parenting and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

To learn more about how we handle the personal data of applicants visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.