Director, Enterprise Customer Success
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Job Location:
Denver, CO - USA
Monthly Salary:
$ 175000 - 225000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
The Director of Customer Success for Enterprise will be leading one of the most strategic parts of Workatos global business. This leader will develop experiences to drive customer success and retention leveraging the most effective and efficient tools and processes to provide world-class experiences to our largest customers.
In this role you will also be responsible to:
Fully own customer outcomes for Workatos Enterprise customers including value realization retention and identifying the potential leads and opportunities within the customer base from a cross-sell perspective
Develop and deliver an end-to-end customer journey and experience for Workatos Enterprise customers driving product adoption and the value customers get from Workatos platform
Closely partner with all cross-functional teams especially with Sales Professional Services Support and Product to create a seamless and rich customer experience
Forecast customer health and churn and develop programs to improve customer retention
Leveraging data to measure the effectiveness of programs and identify strategic opportunities for improvement
Build and manage a high-performing team of Customer Success Managers fostering a results-driven culture of collaboration and creativity
Manage escalations following both escalation and de-escalation methods for addressing customer issues
Requirements
Qualifications / Experience / Technical Skills
5 years of experience leading customer success teams or equivalent in an Enterprise context (Customer Success Managers Account Management)
Experience owning retention metrics
Excellent partnership and influencing skills. Demonstrated success working cross-functionally with other departments to get things done.
Experience managing medium sized teams (10)
Experience in account development and building the account strategy ground up to shape into strategic accounts
Experience in influencing & presenting to key decision-makers like CxOs
Soft Skills / Personal Characteristics
Growth mindset positive attitude empathetic and high energy
Preferred Qualifications
Experience implementing AI in the customer success space
Experience working on or with SaaS product-led-growth teams
Consulting background
Experience in B2B SaaS
Experience in deal shaping and crafting
The pay for this role may range from $175000.00 to $225000.00 plus variable compensation benefits perks and equity.
#LI-NJ1
(REQ ID: 2445)
Required Experience:
Director
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
About Company
A single platform to orchestrate data integration, app connectivity, and process automation across your organization.
