Player Services Administrator
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Cherokee Casino Grove is seeking a Player Services Administrator to play a vital role in supporting the E-games department by overseeing the daily activities of Player Services Representatives (PSRs). This includes scheduling monitoring performance and ensuring compliance with all company policies and regulations. The Administrator is responsible for providing excellent customer service resolving guest issues and contributing to a positive and productive work environment.
Responsibilities
- Oversee daily supervision and scheduling of Player Services Representatives
- Monitor staff adherence to appearance attendance and conduct standards
- Verify and approve jackpots and cancel credits
- Resolve guest disputes professionally and escalate when necessary
- Conduct casino head counts during assigned shifts
- Train and evaluate new E-games personnel
- Perform coaching sessions and corrective actions for team members
- Recommend improvements to enhance employee and guest satisfaction
- Maintain knowledge of casino games promotions and amenities
Qualifications
High School Diploma or GED required
Minimum 1 year of casino operations experience or 3 years in customer-facing supervisory roles
Previous supervisory experience preferred
Strong customer service communication and organizational skills
Basic math proficiency and computer literacy (Excel Word Outlook)
Ability to obtain and maintain a state-issued liquor license
Completion of Alcohol Awareness training (CNE or equivalent)
Ability to obtain and maintain licensing from the appropriate gaming authority
Capable of standing and walking for extended periods and lifting up to 10 lbs.
Willingness to work in environments with smoke noise and varied temperatures
Required Experience:
Unclear Seniority
Key Skills
- Fashion Retail
- CSS
- HTML
- Banking & Finance
- Health And Safety Management
About Company
Join the team that values your skills and expertise. Preting was founded by a unique mix of national security professionals who have extensive experience protecting vital interests. ;We combine the ingenuity of the special operations enterprise with the flexibility and innovation of t ... View more
