Incident Management Specialist
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Incident Manager Specialist
Position Summary
The Incident Management (IM) specialist is responsible for managing and resolving critical IT incidents that impact business operations for all Accruent products. This role ensures rapid restoration of services coordinates technical teams and maintains clear communication with stakeholders throughout the incident lifecycle.
Post-Incident restoral the Incident Management Specialist will help drive root cause investigations identifying preventative measures to prevent a recurrence or mitigate any residual risk which may exist alongside our Problem Manager. IM Specialist will be instrumental providing input into processes and planning that drive internal operational improvements.
***THIS ROLE WILL WORK 6:00 am - 2:00 pm CST / 7:00 am - 3:00 pm EST IN ADDITION TO ROTATING ON-CALL SHIFTS***
Key Responsibilities
Lead and coordinate resolution of major IT incidents to minimize downtime
Act as the primary point of contact during high-severity incidents
Ensure adherence to ITIL-based incident management processes and SLAs
Communicate timely updates to stakeholders and executive leadership
Facilitate post-incident reviews and document root cause analysis
Collaborate with Problem Management and Change Management teams to prevent recurrence
Prepare detailed incident reports and performance metrics for IT leadership
Required Qualifications
Bachelors degree in computer science Information Technology or related field
3 years of proven experience in IT Service Management or similar role
Strong knowledge of ITIL framework and incident management best practices
Excellent communication and stakeholder management skills
Ability to work under pressure and manage multiple priorities in a fast-paced IT environment
Preferred Skills
Experience with ITSM tools such as ServiceNow or BMC Remedy
ITIL Foundation or higher certification
Familiarity with cloud platforms virtualization and modern infrastructure technologies
Lean Six -Sigma Certification
Key Competencies
Leadership and decision-making under pressure
Analytical thinking and problem-solving
Strong organizational and time management skills
Required Experience:
IC
Key Skills
- General Insurance
- Corporate Sales
- Cost Estimation
- Benefits & Compensation
- Heavy Equipment
- AC Maintenance
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
