Product Operations Leader
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Product Operations Leader
Why We Have This Role
- In this highly visible role you will help ensure that our product teams can move faster and more efficiently while also maintaining the high-quality standards that Qualtrics is known for.
- Youll lead the efforts to enhance our product operations infrastructure and tools enabling our product teams to focus on what matters mostcreating exceptional products that delight our customers.
- You will play a critical role in revolutionizing our development processes within the Product UX and Engineering (PXE) Organization at Qualtrics
- You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.
How Youll Find Success
- You will play a key role in optimizing and scaling our product development processes.
- The role helps to accelerate the delivery of impactful products.
- These products directly enhance customer and employee experiences.
- Youll work closely with product managers engineers and cross-functional teams.
- Youll focus on operationalizing best practices.
- You will be driving alignment.
- The role involves ensuring smooth execution across the product lifecycle.
How Youll Grow
- Transform analytics into actionable insights that influence product strategy and operational performance - providing visibility to executives and stakeholders.
- Manage Qualtrics Product Development Life Cycle ensuring that high quality and market ready product innovations are delivered according to plan.
- Influence cross-functional decision-making through strategic thought leadership and stakeholder management.
- Build relationships with senior leaders and external product advisors shaping Qualtrics future innovations
- Gain a holistic view of the business by contributing to company-wide planning and goals.
Things Youll Do
- Own and run the product development lifecycle across discovery prioritization planning and execution and release. As the program owner directly influence the evolution of this process as part of broader transformation efforts.
- Facilitate the ongoing upleveling of the product management roles by core processes and artifacts workflow efficiency and driving adoption of new ways of working.
- Support product managers with program management best practices for the highest-priority initiatives.
- Create lightweight agile execution frameworks that improve predictability and delivery quality.
- Partner with Engineering Operations to define actionable scrum-level reporting and progress visibility.
- Provide clear data-driven visibility into roadmap progress risks and product portfolio health.
- Lead key customer programs: Customer Advisory Boards (CABs) Product Preview Programs and Product Experience Programs.
- Recruit participants structure feedback flows and ensure insights directly influence roadmap and prioritization.
- Maintain consistent scalable and high-quality customer engagement mechanisms.
- Facilitate communication across Product Engineering UX DevOps Security and Customer Success.
- Own the product metrics framework (velocity predictability adoption quality customer outcomes).
- Partner with data science & analytics and finance teams to generate actionable insights and improve execution.
- Deliver crisp executive-ready reporting on product portfolio health and team performance trends.
What Were Looking For On Your Resume
- 10 years of experience in product operations product management or a related operational role in a fast-paced technology-driven company.
- Strong experience with Agile methodologies product development frameworks and tools (JIRA Confluence Trello etc.).
- Proven ability to streamline workflows remove bottlenecks and implement scalable processes across product teams.
- Strong analytical skills with experience using data to drive decisions and improve processes.
- Excellent communication skills with the ability to influence and align cross-functional teams.
- Ability to thrive in a dynamic environment balancing multiple priorities while maintaining attention to detail.
- Strong project management skills with an emphasis on driving results and meeting deadlines.
- Experience in a SaaS or enterprise software environment particularly within the context of experience management or customer insights.
- Familiarity with Qualtrics products and platform is a plus or a deep understanding of customer experience and employee experience management.
- Experience scaling product operations in a high-growth global organization.
- Advanced proficiency in product lifecycle management tools analytics platforms and reporting systems.
What You Should Know About This Team
- Leadership role overseeing all product functions including Product Management Engineering UX and Product Marketing.
- Leads a cross-functional team (pod) to define product roadmaps set priorities and allocate investments for EX product initiatives.
- Integral part of the Product Unit (PU) leadership team jointly accountable for the portfolio of products at Qualtrics.
- High influence on both product and business strategy shaping the future direction of the EX offerings.
- Focused on enhancing digital interactions acknowledging the vast potential and challenges inherent in digital customer engagement
Our Teams Favorite Perks and Benefits
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences values and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
- $1800 USD Experience bonus to be used for an Experience of your choosing
- Competitive salary performance bonuses generous savings fund match.
- Quarterly Wellness Reimbursement can be used for activities including gym memberships spa massages workout equipment meditation apps and much more.
- Amazing QGroup Communities; MOSAIQ Green Team Qualtrics Pride Q&Able Qualtrics Salute and Womens Leadership Development which exist as places for support allyship and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions this pay range is for base per year; however base pay offered within this range may vary depending on location job-related knowledge education skills and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical dental vision life and disability 401(k) with match paid time off a wellness reimbursement mental health benefits and an experience bonus. For a detailed look at our benefits visitQualtrics US Benefits.
Washington State Annual Pay Transparency Range
$273000$456000 USD
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
