Senior Manager, Corporate Communications

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Lead a team of communication professionals in the development and execution of communications plans / programs / projects / strategies by designing and delivering communications consistent with TDs communications standards and strategies and in support of business results.

KEY ACCOUNTABILITIES

CUSTOMER

• Oversee/lead the development of communications to address enterprise/business needs/plans in alignment with internal communications standards and/or goals ensuring that strategies designed enhance TDs presence with key stakeholders highlighting TDs brand community and innovation initiatives

• Oversee/ lead the delivery and management of programs/project plans by assigning and tracking workgroup projects ensuring established processes are followed and delivering all projects on strategy on time on budget and error free

• Evaluate the impact of communications on the achievement of enterprise/business results and ensure communications solutions/initiatives are strategically sound and consistent with TDs customer experience and brand image; ensure a high level of service by setting clear standards and continuously assess the effectiveness of programs processes and documentation and incorporate lessons learned into current and future projects/programs

• Provide input and work on cross-functional plans/projects/programs/initiatives; understand the enterprise/broader functions disciplines and how they link together to deliver integrated solutions

• Develop and manage good working relationships and maintain open dialogue with key internal/ external business partners and stakeholders to ensure adequate execution of project deliverables

• Actively work to resolve escalated issues and manage changes within the project/program/initiative

• May create/manage the implementation of digital and social content strategy across multiple channels for internal /external stakeholders

• Develop proactive public relations campaigns that drive share of voice and enhance the brand

• Provide strategic media counsel support and acts as a bank spokesperson when appropriate

• Exercise judgment in dealing with sensitive reputational issues and provide counsel to executives

• Evaluate the effectiveness of corporate communications processes/services and recommend/champion possible enhancements

• As a recognized expert within own field of expertise provide advice and guidance to employees and business partners on maintaining the brand standards application and execution within area of expertise

• Maintain an understanding of TD businesses and products keep current with key business initiatives/issues/developments within TD emerging strategies capabilities and/or trends in the industry field of expertise to deliver effective communications solutions

• Drive leading-edge use of visual media: video photography interactive digital features and infographics to tell TDs stories in compelling engaging and immediate ways

SHAREHOLDER

• Work closely with key business leaders to develop business plan ensuring the optimal use of resources and leverage TDs operating model to maximize efficiency effectiveness and scale

• Plan and execute on strategic activities review and communicate results and adjust tactics accordingly

• Execute on the annual business plan to deliver results aligned with business strategies

• Manage overall budget revenue and expenditures meet business objectives while increasing efficiency and effectiveness

• Proactively identify key business opportunities research and recommend enhancements / modifications develop strategies to achieve recommendations and work closely with team to execute and implement

• Monitor and communicate the effectiveness of strategies programs and practices related to own area of expertise

• Protect the interests of the organization identify and manage risks and escalate non-standard high risk transactions / activities as necessary

• Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

• Contribute to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty

• Develop annual and/or long term plans for own area and influences plans well beyond area managed

• Responsible for management of the overall team providing both leadership and guidance

• Set targets and objectives for the team and deliver results

• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

• Lead a high performing team; provide on-going feedback and performance reviews coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans

• Lead the process of setting performance objectives for the team; track monitor and effectively address and/or reward performance in a timely manner

• Manage employees in compliance with all human resources policies procedures and guidelines of conduct

• Share knowledge information skills and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams

• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

• Recruit for all hires to ensure a highly diverse qualified workforce to achieve business objectives

• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives

• Act as a brand ambassador for your business area/function and the bank both internally and/or externally

BREADTH & DEPTH

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required

• Oversee and leads a large and/or highly complex/ diverse communications function of significant scope while growing talent developing skills and capabilities to achieve career goals support project / initiative success and achieve business results

• Provides coaching mentorship and guidance to practitioners business executives within area of expertise

• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices

• Strategic partner to leadership team on the management of the portfolio and financials with deep industry external / internal enterprise knowledge recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

• Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)

• Set operational team direction and collaborate with others to execute on common goals

• Focus on longer-range planning for functional area (e.g. 12 months or greater)

• Generally reports executive role

EXPERIENCE & EDUCATION

• Undergraduate degree orrelevant professional certifications designations or equivalentrequired

• 10 years relevant experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):