Swing, DispatcherRouter
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Job Location:
Baldwin Park, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
**Remote to include virtual training!
Must reside in commutable distance of Baldwin Park to attend quarterly meetings
Flexible Schedule required within operation hours: 4:00am - 6:00pm Monday-Friday and some Saturdays
High Level Computer Competency and Strong Communication skills needed!
I. Job Summary
The Swing Dispatcher/Router role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.
II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
- Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
- Ensures coverage is provided for dispatchers as necessary to cover breaks sick-time and vacation.
- Manages cross-training and new hire training process.
- Actively participates in improving operations and implementing best practices.
- Handles escalations while utilizing the documented processes as outlined.
- Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.
- Working with the routers ensures all work is assigned both same day and next day to drivers considering load type management customer expectations landfill requirements and several other factors.
- Participates in leadership teams skill development through role playing
- Able to have conversations with routers and dispatchers about process and procedure
- Can be asked to cover all lines of business (Commercial Residential Roll-Off) multiple sites etc. within an area
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
- Education: High School Diploma or G.E.D (accredited).
- Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).
- Additional or specialized training in transportation logistics or similar area of study; customer service experience in a call-center environment preferred.
B. Certificates Licenses Registrations or Other Requirements
- None required.
C. Other Knowledge Skills or Abilities Required
- Computer skills with ability to handle multiple programs and systems
- Must be able to communicate effectively and professionally via e-mail telephone and 2-way devices
- Must have the desire and ability to learn Waste Management proprietary software applications
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding machine operation etc.) most of the workday
- Normal setting for this job is: Home Office setting.
VI Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
ABOUT WM WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through ... View more
