Workplace Experience Lead

Job Title

Workplace Experience Lead

Job Description Summary

POSITION SUMMARY
The Experience Manager will be a key member of the Cushman & Wakefield onsite account team for the client reporting into the Experience Director. This individual will be responsible for supporting the creation of a workplace experience program that leverages technology workplace design amenities and services to help drive employee engagement and retention for our client ensuring people feel productive healthy and happy in a frictionless workplace.
The Experience Manager will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level partnering with cross functional
teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused showcase a contagiously positive attitude and exceptional communication skills and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Work with cross functional teams in Facilities Management Design Technology Move
Management Strategy and Communications to help build and implement Client-specific programsfocused on delivering exceptional employee experiences in the workplace.
Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative andqualitative) to capture service needs. Share information with leadership and cross functional teams.
Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensurecolleagues greet employees and guests with utmost courtesy and urgency to provide hands-onassistance when required.
Help implement experience related guidelines best practices and standards for employees andcross-functional service teams.
Continuously evaluate and identify innovative ways to streamline and enhance service delivery tomaximize the employee experience.
Support the development of short and long term tactical plans and programs for the innovation ofworkplace amenities and services based on strategic plans and user data.
Regularly assess space readiness ensuring workspaces conference rooms and offices areemployee-ready.
Proactively identify needed repairs maintenance or updates required in the workplace.
Ensure complaints questions concerns and suggestions from employees are addressed andconduct follow-up if needed.
Provide White Glove service to Executives and key Stakeholders. Ensure prompt and efficientfollow up on any issues/ requests.
Help articulate program goals and vision through storytelling supporting data and business cases.
Support development of case studies to showcase RIO and impact.
Project an approachable and professional image in personal appearance manner and demeanor.
Help develop building initiatives designed to create connections between occupants.
Responsible for delivering results related to all employee experience and customer satisfactionKPIs.

KEY COMPETENCIES
1. Competency in Microsoft Office Suite (Word Excel PowerPoint and Outlook) required
2. Must be able to use laptop mobile device and wireless technologies
3. Showcase strong business acumen
4. Comfortable corresponding with executive level clients and interacting with individuals at all levels
5. Detail oriented confident self-starter with exceptional organizational skills
6. Maintain a can do mentality with the ability to act with minimal information
7. Demonstrate integrity accountability self-awareness and strong work ethic
8. Ability to work under pressure while acting in a calm manner
9. Showcase exceptional emotional intelligence and empathy

IMPORTANT EDUCATION
Four-year college/university degree

IMPORTANT EXPERIENCE
Minimum of 5 years of related work experience in real estate services travel/hospitality brand/ product
management management consulting or change management.

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment
such as computers phones photocopiers filing cabinets and fax machines. May be required to travel
outside between properties in varying weather conditions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to travel from floor to floor and may
be required to travel outside between buildings in varying outdoor weather conditions. The employee may also
be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office
machinery including but not limited to telephones computers fax and photocopy machines; regularly
required to walk talk and hear.

AAP/EEO STATEMENT
Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race color
creed religion gender age sexual orientation national origin disability veteran status or any other
characteristic protected by state federal or local law. Further the company takes affirmative action to ensure
that applicants are employed and employees are treated during employment without regard to any of these
characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities duties orresponsibilities that are required of the employee. Other duties responsibilities and activities may change orbe assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 110500.00 - $130000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield