Onboarding Manager, Scholarship & Affordability

The Opportunity 

Achieve Atlanta seeks an enthusiastic Onboarding Manager Scholarship & Affordability to develop manage and evaluate all Achieve Atlanta Scholarship onboarding programming. This role ensures a seamless equitable and supportive integration into the Scholar community by managing the planning implementation and assessment of onboarding events and processes. The Manager will develop engaging content coordinate programming and collaborate extensively with internal teams and external partners to support students from scholarship acceptance through their first year of college. Reporting to the Senior Director Scholarship & Affordability this position may recruit supervise and mentor interns or contractors engaged in onboarding content development and program support in the future.

Primary Responsibilities 

Program Development and Management 

• Design and implement onboarding processes that align with Achieve Atlantas strategic vision for Scholar success and persistence by helping students understand scholarship requirements program expectations and next steps. 
• Coordinate and execute onboarding activities for Scholars and families that support enrollment and persistence. 
•  Create engaging digital in-person virtual and print onboarding programming to address data-informed barriers to enrollment and first-year persistence (e.g. affordability college readiness financial aid and community integration. 
• Continuously refine onboarding strategies based on feedback and outcomes. 
• Develop and implement training and resources to ensure seamless service delivery to students by internal and external partners. 
• Project manage Scholar Night as a cornerstone engagement initiative of the Scholar onboarding experience. 

Student Support & Guidance 

• Be a primary resource for students and families offering guidance on activating and maintaining the AATL Scholarship. 
• Guide students through critical steps from scholarship acceptance to college matriculation.  
• Develop and implement proactive communication and resources (e.g. checklists webinars FAQs) to ensure students and families are informed and prepared to complete the college enrollment process. 
• Monitor student progress during the enrollment period and build and deploy proactive intervention systems to address challenges. 

Collaboration & Coordination 

• Collaborate with internal teams to develop engaging content and materials. 
• Collaborate with postsecondary institutions to ensure seamless onboarding for incoming Scholars 
• Coordinate logistics and program delivery with internal teams and external partners to continuously support quality enrollment that lays the foundation for continued college persistence.  
• Work closely with internal teams and external partners to integrate resources and content into onboarding experiences. 
• Serve as a liaison for onboarding-related inquiries and training requests. 
• Offer flexible support across team functions to ensure the successful delivery of priority projects.

Assessment & Evaluation 

• Monitor and report on onboarding outcomes and metrics to evaluate program effectiveness. 
• Use data-informed insights to improve onboarding processes and retention efforts. 
• Analyze enrollment and persistence data to identify trends and inform improvements. 
• Collaborate with internal teams to ensure assessment findings are integrated into broader student success strategies.

Qualifications :

The Profile 

The ideal candidate for the Onboarding Manager Scholarship & Affordability role will be a proactive detail-oriented leader who thrives in a dynamic environment and has a demonstrated enthusiasm for postsecondary student success and equity. This individual will possess exceptional relationship management and communication skills. They will be adept at using data to inform strategies anticipate barriers to enrollment and persistence and design solutions that accelerate student outcomes. The candidate should be highly organized capable of managing multiple projects simultaneously and comfortable collaborating across teams and with external partners. A problem-solving orientation and commitment to continuous improvement and Achieve Atlantas mission is essential. 

Education Experience & Knowledge 

• Bachelors degree in a related field 
• Minimum of three years of professional work experience in a related field  
• Experience designing programs and the evaluation and implementation processes 
• Experience with spreadsheet software data dashboards and databases  
• Knowledge of and experience with college access or postsecondary guidance efforts with students from underserved backgrounds 
• Understanding of barriers to college enrollment and persistence for underrepresented youth 
• Bilingual in Spanish desired to support students and families  

Skills & Abilities 

Customer Focus and Relationship Management

• Demonstrates a natural ability to maintain a customer service mindset and advocate for students. 
• Displays exceptional relationship management and discernment skills for the effective management of diverse stakeholders including partner organizations postsecondary institutions and internal teams. 
• Demonstrates cultural competence critical consciousness and the ability to collaborate across diverse perspectives. 

Communication

• Possesses exceptional verbal and written communication skills with the ability to summarize findings and tailor communication based on the situation and audience. 
• Approaches working and learning with humility. 
• Ability to collaborate with internal and external partners including serving as both project lead and team member. 
• Project/Process Management and Execution: 
• Demonstrates proficient time management skills with the ability to manage multiple projects simultaneously. 
• Capable of developing and executing process plans to meet goals manage risks and prioritize tasks effectively to meet deadlines and deliverables.  

Analytical and Problem-Solving

• Exhibits exceptional critical thinking and problem-solving skills to navigate nuanced challenges and identify effective solutions. 
• Proactively recognizes important trends that can impact program processes and outcomes and takes action.  

Adaptability and Autonomy

• Demonstrates a proven track record in executing initiatives and navigating change effectively. 
• Shows comfort with ambiguity and the ability to complete tasks with minimal oversight.

Additional Information :

Organizational Competencies 

• Mission and Values Driven: Understands how job contributes to the greater mission of AATL; operates within the core values; supports and performs responsibilities with Mission and Vision in mind. 

• Emotional Intelligence: Demonstrates awareness of ones own and others emotions attitudes biases belief systems strengths and limitations to adjust behavior and thus manage interactions successfully and create a psychologically safe workplace.  

• Strategic Approach: Understands and processes complex information for use in long-term planning and execution. 

• Partnership: Works collaboratively across internal and external boundaries to build relationships and achieve common goals.

• Growth and Development: Actively seeks to improve skills and knowledge to meet the organizations vision and commitments to fulfill current job responsibilities and prepare for future career goals and opportunities.

• Leading: Takes personal accountability for the organizations success. 

Organizational Culture 

Achieve Atlanta is a value-driven organization grounded in principles that guide everything we do.

• Unwavering Belief: A steadfast confidence in our students is the inspiration and fuel for everything we do.  Their dreams are the foundation for our work.
• Champion for Students: We back our belief in students by acknowledging historical inequities breaking down systemic barriers earning students trust and building their agency to become their own champions.
• Expectation of Excellence: We foster a culture of excellence through consistent effort tenacity and integrity resulting in work we can stand behind. It is the standard we set for ourselves and the example we model for our students and community.
• Intentional Collaboration: We cannot achieve our vision alone. We deliberately work together internally and build strategic partnerships externally to identify and accomplish shared goals in changing environments.
• Continuous Improvement: We are constantly learning remaining curious and reflecting on our systems processes and outcomes to meet our mission.  We encourage critical analysis of our work to make thoughtful adjustments innovate and take risks to create solutions.

Salary and Benefits

• To be determined based upon experience and qualifications within the anticipated salary range of $61000 - $76000.
• This position is exempt and eligible for the Achieve Atlantas competitive health and benefits package including:
  • Flexible Paid Time Off:
    • Take the time you need when you need itour trust-based PTO policy empowers you to balance work and life without strict accrual limits.
  • Benefits:
    • Benefits effective on your first dayno waiting period
    • 100% employer-paid medical dental and vision insurance for employee-only plans
    • 100% employer-paid life insurance and AD&D
    • 100% employer-paid short-term disability and long-term disability
    • Wellness and Work from Home Reimbursement programs
    • Access to affordable plans for legal insurance critical illness supplemental life and more
    • Employee Assistance Program (EAP)
  • Retirement:
    • Immediate eligibility to contribute to a 403(b)-retirement plan
    • After one year of employment Achieve Atlanta provides an employer-paid contribution to your 403(b) regardless of team member contributions
  • Professional Development: 
    • Individual Development Plans (IDPs) tailored to each team member including access to trainings resources and growth opportunities
    • Annual stipends for conferences and individual professional development

Location 

• Achieve Atlanta currently operates a hybrid model for all staff. Team members work in the office at our downtown Atlanta location for at least two days each week to allow for collaboration and in-person connections. Team members have the flexibility to work the remaining three days from the office home or another location. 

Achieve Atlanta is an equal opportunity employer and makes employment decisions on the basis of qualifications. Achieve Atlanta policy prohibits unlawful discrimination in any employment decision based on pregnancy childbirth or related medical conditions race religious creed color national origin or ancestry physical or mental disability medical condition marital status age sexual orientation or any other basis protected by federal state or local law or ordinance or regulation.

Remote Work :

No

Employment Type :

Full-time