Customer Engagement & Innovation Lead(New created position)
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The role will be reporting into Customer Excellence & Key Account Management Director with responsibilities including
Core Responsibilities:
- Lead and develop the Customer Engagement & Innovation team fostering agility collaboration and innovation.
- Coach team members to build new digital and AI-driven capabilities.
- Define and execute affiliate-wide customer engagement strategy aligned with business and global frameworks.
- Design and orchestrate customer journeys across multiple touchpoints (digital IFT meetings/events).
- Collaborate with brand teams and cross-functional leaders for integrated execution.
- Champion adoption of AI tools and analytics for personalized content and efficient engagement.
- Pilot and scale innovative engagement models and technologies.
- Ensure compliance with corporate regulatory and industry standards.
- Build relationships with global teams and ensure localization/adoption of global initiatives.
Key Competencies:
- Strategic thinking leadership and people development.
- Expertise in omni-channel marketing customer journey and measurement.
- Innovation mindset especially with AI-enabled solutions.
- Collaboration and influence at senior levels.
- Analytical and data-driven decision-making.
- Strong communication and storytelling abilities.
Qualifications :
PREFERRED QUALIFICATIONS
- Bachelors degree in Marketing Business Communications or related field; Masters preferred.
- 7 years of experience in customer engagement omni-channel marketing or related roles with at least 3 years in leadership.
- Proven track record in customer journey design and strategy implementation in a regulated industry (pharma preferred).
- Demonstrated experience in applying AI and advanced analytics to marketing or engagement initiatives.
- Strong stakeholder management and vendor leadership experience.
- Fluency in English and local language; excellent presentation and facilitation skills.
- In-depth understanding of compliance in healthcare marketing and customer engagement
Additional Information :
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuro ... View more
