Client Success Analyst

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Responsibilities:

Accelerate adoption and improve performance of products for the assigned product family by identifying optimization opportunities and leads for activation.
Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.
Collect product feedback and prioritize the enhancement requests for the Global Product teams.
Support and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.
Foster and sustain trusted partnerships with other teams within Client Services Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
Drive and deliver initiatives to improve client adoption of products and use of Visas self-service tools.
Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.
Support periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metrics.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Bachelor degree or equivalent qualification
3-8 years of success in a technology financial or information services business or with experience in the Payments Consulting or Banking industry preferred
Commitment to learning and developing with a strong bias for action with a passion to build test learn and iterate.
Proficiency in data analytics visualization and data driven decision making.
Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels
Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans
Self-starter able to achieve results as part of an effective team across countries and time zones
Able to effectively prioritize and multi-task under deadlines
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization including executives in support of strategic business plans
Excellent presentation skills including strong oral and written communications
Solid influencing and negotiation skills
Becoming customer centric listening to and prioritizing customer needs to drive value realization and build trusted partnerships
Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions
Client engagement - Communicate clearly and effectively with clients
Proactiveness - Think ahead and act critical thinking - Take ownership over problems and find creative solutions to complex problems technical skills continuous acquisition application and refinement of technical skills relevant to the role and payments

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

Employment Type :

Full-time

Responsibilities:Accelerate adoption and improve performance of products for the assigned product family by identifying optimization opportunities and leads for activation.Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practi...

Responsibilities:

Accelerate adoption and improve performance of products for the assigned product family by identifying optimization opportunities and leads for activation.
Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.
Collect product feedback and prioritize the enhancement requests for the Global Product teams.
Support and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.
Foster and sustain trusted partnerships with other teams within Client Services Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
Drive and deliver initiatives to improve client adoption of products and use of Visas self-service tools.
Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.
Support periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metrics.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Bachelor degree or equivalent qualification
3-8 years of success in a technology financial or information services business or with experience in the Payments Consulting or Banking industry preferred
Commitment to learning and developing with a strong bias for action with a passion to build test learn and iterate.
Proficiency in data analytics visualization and data driven decision making.
Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels
Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans
Self-starter able to achieve results as part of an effective team across countries and time zones
Able to effectively prioritize and multi-task under deadlines
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization including executives in support of strategic business plans
Excellent presentation skills including strong oral and written communications
Solid influencing and negotiation skills
Becoming customer centric listening to and prioritizing customer needs to drive value realization and build trusted partnerships
Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions
Client engagement - Communicate clearly and effectively with clients
Proactiveness - Think ahead and act critical thinking - Take ownership over problems and find creative solutions to complex problems technical skills continuous acquisition application and refinement of technical skills relevant to the role and payments

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

Visa

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more

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