Assistant Director of Food & Beverage

What you will be doing:

• Supervise the daily operation of all Food & Beverage venues including restaurants bars lounges banquets and In-Room Dining.
• Coordinate front-of-house service standards and maintain seamless collaboration with culinary stewarding and banquets teams.
• Monitor service quality product presentation cleanliness and adherence to health and safety standards.
• Conduct daily walkthroughs to evaluate readiness atmosphere and brand presentation in all venues.
• Support outlet managers with staffing scheduling floor coverage and operational adjustments during peak service periods.
• Support the Director of F&B in budget preparation forecasting and monthly P&L analysis for all outlets.
• Monitor and control beverage and labor costs maintaining target GOP and efficiency benchmarks.
• Conduct menu and beverage program analysis (sales mix contribution margins guest preferences) to identify profit opportunities.
• Review pricing strategies and coordinate with culinary and beverage teams on cost control initiatives.
• Assist in tracking competitor activity and local market trends to ensure strategic positioning of Fairmont Orchids venues.
• Lead coach and mentor outlet managers and service teams to uphold Fairmont standards of gracious anticipatory service.
• Support recruitment onboarding and performance management processes within the F&B division.
• Conduct regular service training sessions and pre-shift briefings emphasizing sequence of service upselling and guest engagement.
• Develop leadership pipeline within front-of-house management ranks through coaching and cross-training opportunities.
• Promote a positive inclusive work culture built on accountability teamwork and professional growth.
• Maintain strong presence in all venues during service periods engaging with guests and resolving service challenges promptly.
• Monitor guest satisfaction scores social media reviews and direct feedback to identify areas for improvement.
• Lead guest recovery efforts in partnership with outlet managers ensuring follow-up and retention strategies are implemented as well as responding to guest reviews online.
• Work with Marketing and PR to roll out promotional events activations and collaborations that elevate guest engagement.
• Partner with culinary and food & beverage teams to align concepts menu narratives beverage programs and service experiences focused on luxury and brand storytelling.
• Ensure Silverware POS OpenTable and related systems are optimized updated and used consistently across all outlets.
• Ensure all comps voids and discounts are properly applied accounted for and signed off by management and updated in the Daily Operating Packet
• Support internal audit procedures and annual SAQ achievement as primary champion for F&B
• Review daily revenue reports cover counts and labor productivity results to identify performance trends.
• Maintain and update outlet SOPs sequence of service standards and operational checklists.
• Ensure compliance with all Fairmont policies safety procedures and local health regulations.

Qualifications :

Your experience and skills include:

• Minimum 5 years of progressive Food & Beverage management experience in a luxury or lifestyle hotel environment.
• Strong awareness of current food and beverage trends including craft cocktail innovation wine program development local sourcing sustainability and experiential dining concepts.
• Proven ability to empower grow and mentor emerging leaders and colleagues fostering a culture of collaboration accountability and continuous development.
• Proven success managing multi-outlet operations front-of-house teams and banquet functions.
• Strong financial acumen with working knowledge of budgeting forecasting and P&L management.
• Degree or diploma in Hospitality Management or related field preferred.
• Proficiency in Microsoft Office Suite Silverware POS and OpenTable.
• Excellent leadership communication and problem-solving skills.
• High-volume premium restaurant experience strongly preferred.
• Multiple venue leadership and resort setting experience strongly preferred
• Ability to work flexible hours including evenings weekends and holidays.

Additional Information :

Salary Range: $105000 - $120000 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Come join the energetic and creative Food & Beverage Ohana at the Fairmont Orchid. We work together as a dynamic team to drive guest satisfaction and brand reputation!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness & dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program. An exciting future awaits!

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid

Remote Work :

No

Employment Type :

Full-time