Clinic Supervisor Waukee Family Medicine

UnityPoint Clinic

Clinic Supervisor

Family Medicine - Hickman Road

Waukee IA

Monday-Friday 8AM-5PM

Full-time benefits

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Oversee daily operations of the Family Medicine Clinic including provider schedules staffing coverage and patient flow to support comprehensive primary care services.

• Provide frontline leadership for clinical and front-office staff including recruitment onboarding training coaching and performance evaluations.

• Optimize clinic workflows appointment access and care coordination to improve efficiency continuity of care and patient experience.

• Ensure adherence to clinic policies procedures and safety standards including infection prevention preventive care and chronic disease management workflows.

• Serve as the primary point of contact for staff concerns providing guidance conflict resolution and escalation when appropriate.

• Promote clear compassionate communication among providers staff patients and leadership to support a patient-centered environment.

• Support team-based care delivery and coordination with care management behavioral health and specialty referral services.

• Ensure timely patient follow-up continuity of care and adherence to care plans across preventive acute and chronic conditions.

• Lead clinic response during emergencies and maintain a safe environment for patients visitors and staff.

• Support clinic financial and operational goals through effective resource utilization scheduling optimization and cost-conscious practices.

• Ensure compliance with regulatory and accreditation requirements including HIPAA OSHA CLIA and infection prevention standards.

• Monitor environmental safety and ensure secure handling of protected health information.

• Track operational quality and patient satisfaction metrics and support performance improvement initiatives.

• Model the organizations mission vision and values and maintain compliance with required training licensure and attendance expectations.

• Foster a collaborative accountable culture focused on quality improvement and high-quality patient care.

Education:

• RN LPN or CMA credential with a bachelors degree or equivalent experience required.

• Business or healthcare management degree preferred.

Experience:

• 23 years of clinic operations experience preferred.

• Supervisory or leadership experience in healthcare is a plus.

Licenses/Certifications:

• Active RN/LPN/CMA credential.

• Valid drivers license if driving for work-related duties.

Skills & Abilities:

• Strong leadership communication and problem-solving skills.

• Proficient in EPIC and Microsoft Office a plus!

• Knowledge of healthcare operations compliance and patient experience best practices.