Service Support Specialist

Innovationis the heart of Brunswick.See how yourcontributionswillhelptransform vision into reality:

PositionOverview:

Provides oversight within the parts and warranty focus area supporting Brunswick Boat Groups (BBG) multi-brand organization. Interprets andappliesBBGs warranty policies and procedures ensuring consistency and efficiency in warranty and parts support operations.This position requires proactive problem-solving independent decision-making and cross functional collaboration to drive process improvements and enhance dealer support.A strong teamwork mentality analytical approach and ability to manage complex issues with discretion are essential for success.

At Brunswick we have passion for our work and a distinct ability to deliver.

EssentialFunctions:

• Independentlydeterminesthe processing of dealer warranty andpartsinquiries.

• Leads andparticipatesin key strategic initiatives to develop and enhance dealer service support within BBG.

• Partners with senior leadership to ensure KPIs are continually promoting achievable departmental advancement while concurrently fulfilling the KPIs.

• Regularly audits andanalyzesTier 1 claims and accessory orders toidentifyoperational efficiencies compliancegapsand training opportunities.

• Documents all interactions and decision-making rationale in Salesforce CRM.

• Cross-trains and providesoversight formultiple brand areas within BBG.

• Other tasks initiatives andprojects asassigned bymanager.

Warranty Support

• Manage and oversees the resolutionof allwarranty and pre-authorization claims including assessing approving or denying claims

• Analyzes trends and proactivelyidentifiesproduct improvement opportunities and quality challenges to the internal Customer Service and plant quality teams.

• Exercises independent judgment andexhibitsstrong decision-making skills by strategically adjusting labor rates flat rates and warranty repairs and extending goodwill gestures based on the specific circumstances of each case including business impact and customer relations strategy.

• Oversees resolution of escalated registration corrections research requests and document requests for MSOs and Certificates of Origin.

• Manages warranty compliance for open service campaigns and recalls.

• Manages supplier warranty review credit recovery process and dealer inquiriesregardingwarranties and claims.

• Analyzes common warranty issues and develops and presents them to brand level quality teams.

• Identifies product reliability trends works with teams cross functionally in order to project trends and apply solutions proactively.

• Approves pre-authorizations and payment of warranty claims.

Parts Support

• Manages dealer inquiries for all partinquires.

• Fulfills parts orders within designated scope.

• Maintains P&A Parts including current and non-current parts and kits.

• Composes and oversees Purchase Orderstovendors.

• Researchespart pricing and acquisition to ensure accuracy across BBG.

• Conducts price benchmarking and updates inquiries from vendors.

• Collaborates with global teams to fulfill orders project demand and manage non-current parts.

• Oversees and manages all aged AO reports.

• Partners with suppliers to ensure internal policies and challenges are addressed in supplier contracts.

• Evaluates approves andprocessesReturn Goods Authorizations (RGAs).

Leadership& Development

• Designs and implements dealer training support as needed.

• Owns and managesthe DealerLabor Rate program including compliance oversight and rate adjustments.

• Supports the Warranty Administration Certification training and inquiries.

• Develops and recommends efficiency improvement practices in the P&A and Warranty areas.

• Partners withCoEMangerandbrand CS Managerin HPPD program for new and refresh boats by identifyingappropriate parts needsand warranty analytics.

• Report and recommend process improvements to BBG Engineering Quality and Sourcing teams.

• Completes training tomaintainand improve product knowledge and skillset.

Diversityofthought and experiencesisfundamental whenimaginingthe unimaginable.Certain skillsets/experiencesare necessary;howeverothers can be developedalong the way.

Required Qualifications:

• High School Diploma or GED.

• Boating experience and knowledge of fiberglass and aluminum boats.

• Ability to quickly learn and navigate through software and online programs.

• Ability to independently assess and resolve complex issues using sound judgment and discretion.

• Verbal and written interpersonal skills with a customer service focus.

• Strong analytical and decision-making skills.

Preferred Qualifications:

• Familiarity with OBMS and Compass environment preferred

• Familiarity with environment preferred

Working Conditions:

• Hybrid (in the office 2-3x per week)

Theanticipatedpay range for this position is $48800 to $77000annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills relevant experience business needs and geographic addition to base pay this position is eligible for a short-term incentive program.

At Brunswick it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.

This position is eligible toparticipatein Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) wellbeing program product purchase discounts and much more.

Why Brunswick:

Whatever tomorrow bringswellbe at theleadingedge.Astheclear leader in the marine industrywerecommitted toour values and supporting our exceptional people.We offer valuable benefits includinga competitive 401(k) plan with company match health benefits paid time offa robust Wellness Programandmuch more. In additionwereproud of being recognized formaking a splash withnumerous awards!

About Brunswick Boat Group:

Brunswick Boat Group is home to a diverse portfolio of iconic marine brands includingBayliner Boston Whaler Crestliner Cypress Cay Harris Heyday Lowe Lund NavanPrincecraft Protector QuicksilverRayglass Sea Ray Spartan Thunder Jet andUttern.Each brand carries a legacy of innovation craftsmanship and performance that has shaped the boating industry worldwide.