Chief Operations Officer

Thehivecareers.co

Job Location:

Port of Spain - Trinidad and Tobago

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Chief Operations Officer (COO)

Location: Caribbean / Remote (with regional travel)

Reports to: Founder & CEO

Employment Type: Full-time Executive Leadership

Role Overview

The Chief Operations Officer (COO) will be the operational backbone of The Hive Careers responsible for scaling execution across talent acquisition workforce deployment training partnerships and enterprise delivery across Jamaica and the wider Caribbean.

This role is ideal for a hands-on operator with experience scaling services platforms or workforce-driven businesses (HRTech Staffing BPO Consulting SaaS or Talent-as-a-Service models). The COO will translate strategy into execution build repeatable operating systems and ensure delivery excellence for enterprise and institutional clients.

Key Responsibilities

1. Operational Leadership & Execution

Own day-to-day operations across Staffing Training Freelancing Project Outsourcing and Job Board services
Convert CEO vision into clear operating plans KPIs SOPs and execution rhythms
Ensure service quality delivery timelines and margin control across all offerings

2. Scaling & Process Optimization

Design and implement scalable operating models for:
- Client acquisition & onboarding
- Talent sourcing vetting and deployment
- Training delivery & certification programs
- Enterprise staffing engagements (PO / Work Order models)
Drive automation and systemization using ATS CRM HRIS finance and reporting tools

3. Talent & Workforce Operations

Oversee recruitment onboarding performance management and contractor/vendor management
Build and manage a regional talent pool across multiple disciplines (IT Finance Operations Engineering etc.)
Ensure compliance with local labor laws and contractor frameworks across Caribbean markets

4. Client Delivery & Account Management

Ensure flawless delivery for key enterprise and institutional clients (banks telcos governments NGOs)
Own service-level agreements (SLAs) escalation management and renewal readiness
Partner with Sales and Delivery teams to support enterprise proposals and pricing models

5. Financial & Performance Management

Manage operating budgets cost controls utilization rates and contribution margins
Work closely with Finance on forecasting revenue realization and unit economics
Establish dashboards and weekly/monthly reporting for leadership and investors

6. Partnerships & Expansion Support

Support strategic partnerships (training institutions certifying bodies enterprises governments)
Operationalize regional expansion into new Caribbean markets
Assist with due diligence compliance and operational readiness for new offerings

Key Deliverables

Scalable operating framework across all Hive products
SOPs and playbooks for recruitment delivery and client management
Weekly and monthly operational performance dashboards
Optimized cost structure and improved gross margins
High client satisfaction and retention metrics
A high-performing operations and delivery team

Required Qualifications & Experience

1015 years in operations leadership preferably in:
Staffing / Recruitment / HRTech - Ideal
BPO / Professional Services
Consulting or SaaS-enabled services - Ideal
Proven experience scaling operations across multiple teams or geographies
Strong understanding of:
Talent acquisition & workforce management
Service delivery models
Process design & automation
Experience working with enterprise or institutional clients
Strong financial acumen (budgets margins forecasting)
Exceptional leadership execution and problem-solving skills

Preferred Experience

Caribbean or emerging-market operating experience
Experience working with governments banks or regulated industries
Exposure to ATS CRM ERP or workforce platforms (Manatal Workable Salesforce etc.)
Startup or scale-up leadership experience

What Success Looks Like 2026 (12 Months)

Operations scaled to 1000 new businesses.
Operations scaled to 1200 TaaS subscriptions
Consistent predictable service delivery across all product lines
Reduced CEO involvement in day-to-day operations
Improved profitability and operational efficiency
Strong leadership bench and execution culture

Job Title: Chief Operations Officer (COO) Location: Caribbean / Remote (with regional travel) Reports to: Founder & CEO Employment Type: Full-time Executive Leadership Role Overview The Chief Operations Officer (COO) will be the operational backbone of The Hive Careers responsible for scaling exec...