Business Administration Apprentice Environment Performance & Support Team

Salary: National Minimum Wage for age group

Apprentice Contract (15 - 21 months)

Full-Time 37 Hours per Week

Training Provider South Essex College

Please note the apprenticeship being offered is a Level 3 Business Administration Apprenticeship. For apprenticeships at level 3 and above you must achieve Functional Skills level 2 in Maths and English (GCSE grades 4 to 9) if they are not already held. All learning will be done online with online lectures and independent learning.

Main Responsibilities:

• To provide support to the Support and Performance Team in the provision of services including Land Charges Building Control and Planning.
• To process (including scanning saving and indexing) applications within statutory time limits. (Training will be available).
• To maintain and monitor information retained on a variety of software systems.
• To undertake in the production and circulation of letters emails and other documentation.
• To respond to requests (by telephone letter email and in person) for information in a clear accurate polite and prompt fashion.
• Help manage the teams filing and record keeping and contribute to the maintenance of records on current applications using both paper based and computer based systems including inputting and extracting information via a personal computer.
• Respond to straight forward requests including researching records and other information sources as necessary by accessing information from software and/or by liaising with officers.
• Retrieve visitors ensuring they are appropriately dealt with and help with the booking of rooms for meetings.
• To attend meetings and briefings when required and provide the appropriate feedback including taking minutes and distributing them accordingly.
• Validate applications and carry out local land charges searches
• Any other duties required with the general level of responsibility of this post.

Key Skills and Experience:

You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.

The service operates from 8:00am to 17:00pm Monday to Friday

Benefits of Working with Us

At Thurrock Council we value our employees and offer a comprehensive benefits package including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employeeassistanceprogramme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only):22nd December 2025

Closing Date (Internal & External):11th January 2025

Interview Date:To Be Confirmed

Additional Information

Please contact Ella Hay via email if you have any questions at

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

If the Job Profile and Person Specification requires any qualifications as essential please also upload copies of those relevant qualifications.