Mobile Services Engineer
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
About Denza
Denza is the new premium brand from BYD the worlds largest manufacturer of electrified vehicles headquartered in Shenzhen China. Founded in 2010 as a joint venture between Mercedes-Benzthe inventor of the internal combustion engineand BYDa global leader in New Energy VehiclesDenza embodies a shared vision for the future of electric mobility. As part of its global expansion Denza is entering the Spanish market with a strong commitment to innovation design and sustainability. Focused exclusively on premium new energy vehicles Denza aims to co-create with users an intelligent safe and emotionally engaging driving experience. Its flagship model the Denza Z9 GT shooting brake reflects the brands cutting-edge technology and distinctive identity.
About The Role
DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.
1. On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers ensuring fast accurate and premium-quality service.
2. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
3. Cross-Functional Issue Escalation
Coordinate with Quality R&D and Technical teams at headquarters to escalate issues and secure prompt accurate solutions.
4. Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues perform remote diagnostics propose solutions and track case progress in real time.
5. Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels drive corrective actions at the source and verify the effectiveness of market solutions.
6. Premium Customer Interaction
Represent DENZA as a technical expert in the field ensuring every customer interaction reflects professionalism confidence and premium service standards.
Required Skills Qualifications and Experience
Professional Background :
35 years of technical experience in automotive service preferably within premium or electric vehicle brands.
Strong hands-on experience in mechanical electrical and high-voltage EV systems.
Previous experience as a Mobile Service Technician Workshop Technician Diagnostic Technician or Technical Specialist is a strong advantage.
Technical Skills :
Solid diagnostic and troubleshooting capabilities.
Familiarity with OEM diagnostic tools remote support platforms and digital repair systems.
Knowledge of high-voltage safety procedures and EV architecture.
Ability to interpret technical data failure patterns and quality reports.
Soft Skills
Customer-focused mindset with strong communication skills according to Premium/Luxury standards.
Ability to operate independently in the field with discipline and reliability.
Strong problem-solving approach and sense of ownership.
Professional and confident when dealing with customers onsite.
Other Requirements :
Valid drivers license.
Ability to travel within the region for on-site interventions.
Fluent in English and local market language.
We offer
Job in a fast-growing company and industry which represents sustainable technology.
Performance and experience based competitive remuneration commuting allowance.
Several years of relevant professional experience.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Key Skills
- cpr
- Patient Care
- Customer Service
- DOT
- Hand Tools
- HVAC
- Android
- Communication
- OSHA
- Preventive Maintenance
- Troubleshoot
- Company Standards
- Setup
- Service Calls
- Technical Support
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
