Technical Support & Field Engineer

Newcastle upon Tyne - UK

Monthly Salary: GBP 26000 - 30000

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Newcastle upon Tyne

Salary: per annum

Type: Full-time

Work Style: Office & Field Work

About SPARK

SPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamless integration of EPoS online ordering reservations loyalty programmes and AI-driven service automation. Our sleek modern hardware and user-friendly software platforms are built to improve operational efficiency and enhance the customer experience. Our Robotic Solutions work across a range of industries from table service robots in restaurants to hotel room service robots all the way to cleaning robots in warehouses.

The Opportunity

Were seeking a Technical Support & Field Engineer to support the deployment maintenance and servicing of our robotics and EPoS solutions nationwide. This is a hands-on role suited to someone with a technical background a proactive attitude and a strong interest in robotics or automation.

Based in Newcastle youll install systems respond to support requests and attend customer call-outs. Youll also help prepare robots for deployment and relay technical insights to our engineering and operations teams.

Key Responsibilities

Install and commission robotic and EPoS systems at customer sites
Diagnose and resolve faults both remotely and on-site
Perform routine servicing firmware updates and minor hardware repairs
Assemble test and configure robots at our facility before deployment
Record service visits and resolutions accurately for internal tracking
Support onboarding of new clients and act as a technical contact during post-installation
Attend urgent call-outs when required with occasional travel across the UK

What Were Looking For

Essential

Full UK driving licence with confidence to travel for site work
Working knowledge of electrical mechanical or robotic systems
Practical experience using tools and diagnostic equipment
Good communication and customer-facing skills
Ability to work independently and manage your time effectively
Comfortable using IT tools including remote support software and diagnostics
Right to work in the UK

Desirable

Field service robotics or IT support experience
Familiarity with automation hardware or PoS systems
Basic networking understanding (e.g. routers IP port forwarding)
Interest in robotics mechatronics or embedded systems
Eagerness to develop into a mid-level engineering role

What Youll Gain

Join a growing team pioneering robotics in hospitality
Work with advanced technologies and automated platforms
Hybrid work flexibility
Training and development opportunities
Annual performance bonus
Travel expense reimbursement for off-site support

Apply Now

If you enjoy working with real-world technology solving problems hands-on and making a direct impact on customers across the UK wed love to hear from you.
Please send your CV to

Location: Newcastle upon TyneSalary: per annumType: Full-timeWork Style: Office & Field WorkAbout SPARKSPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamle...