Incident Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Provide real time MONITORING AND TECHNICAL SUPPORT for Application Network Server and Enterprise system elements using alarming and monitor notification tools.
Maintain monitor and manage mission critical servers and applications in a mission critical 24x7 environment
Manage applications in multi-server Windows Linux and Oracle environment requiring limited or no downtime.
Responsible for the system administration activities within 24x7 environments using Oracle based applications
Required to monitor the staging development and production environments and if necessary troubleshoot to resolve and or escalate any system application or operational issues.
Responsible for opening updating providing status and closing tickets.
Performs diagnostic / assessment functions to include the determination and the execution of corrective actions(s) on real-time basis.
Directs and coordinate corrective actions to restore and repair application/ server and system conditions internally and externally.
Serves as technical specialist responsible for front line troubleshooting of service issues and interruptions.
Author update and keep current procedural documentation.
Assist in the gathering of metrics and performance trends for analysis and tuning.
Is self-motivated by the challenge put in front of them.
Can work remotely with no in office supervision.
Works well with other talented members of the team and assist with any cross training as identified.
Can work with deadlines and milestones.
Collaborate with other operational support teams (systems engineering network engineering DBAs (Data Base Administrator) application support and application development teams.
Assure security of and access to mission critical data.
Participate as part of a team within identified off hours maintenance
Provide off-hours support according to schedule.
Review on a regular basis (at a minimum quarterly) OCI metrics and procedures and any identified training.
Participate in identified disaster recovery and backup procedures.
Experience with TCP/IP Telnet SMTP FTP VPN and DNS services. Installation and operation of custom Internet and Intranet computing environments running Windows and Linux.
Disciplined technical thinker able to work within environment that has a highly documented process.
Maintain monitor and manage mission critical servers and applications in a mission critical 24x7 environment
Manage applications in multi-server Windows Linux and Oracle environment requiring limited or no downtime.
Responsible for the system administration activities within 24x7 environments using Oracle based applications
Required to monitor the staging development and production environments and if necessary troubleshoot to resolve and or escalate any system application or operational issues.
Responsible for opening updating providing status and closing tickets.
Performs diagnostic / assessment functions to include the determination and the execution of corrective actions(s) on real-time basis.
Directs and coordinate corrective actions to restore and repair application/ server and system conditions internally and externally.
Serves as technical specialist responsible for front line troubleshooting of service issues and interruptions.
Author update and keep current procedural documentation.
Assist in the gathering of metrics and performance trends for analysis and tuning.
Is self-motivated by the challenge put in front of them.
Can work remotely with no in office supervision.
Works well with other talented members of the team and assist with any cross training as identified.
Can work with deadlines and milestones.
Collaborate with other operational support teams (systems engineering network engineering DBAs (Data Base Administrator) application support and application development teams.
Assure security of and access to mission critical data.
Participate as part of a team within identified off hours maintenance
Provide off-hours support according to schedule.
Review on a regular basis (at a minimum quarterly) OCI metrics and procedures and any identified training.
Participate in identified disaster recovery and backup procedures.
Experience with TCP/IP Telnet SMTP FTP VPN and DNS services. Installation and operation of custom Internet and Intranet computing environments running Windows and Linux.
Disciplined technical thinker able to work within environment that has a highly documented process.
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
