System Administrator- Senior (Onsite)

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: System Administrator- Senior (Onsite)
Location: Raleigh NC
Duration: 12 Month

Responsibilities:

Document work activities in ServiceNow
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed

Skills:

Skill	Required/Desired	Amount	of Experience
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers	Required	5	Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams	Required	5	Years
Image or provision new equipment hardware & provide to customer	Required	5	Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests.	Required	5	Years
Follow asset management processes to ensure proper customer billing	Required	5	Years
Testing Intune processes for Tier 3 team & providing feedback	Required	5	Years
Test upgrades and software changes	Required	5	Years
Install software following security & internal processes	Required	5	Years
Basic understanding of MECM Active Directory Tanium Intune & Beyond	Required	3	Years
Basic knowledge of Macintosh Apple devices with a willingness to learn	Required	3	Years

Job Title: System Administrator- Senior (Onsite) Location: Raleigh NC Duration: 12 Month Responsibilities: Document work activities in ServiceNow Troubleshoot customer issues Provide instruction while troubleshooting for remote customers Assist with developing team processes & a knowledge base B...