Job Title: Sr. On-Site Service Specialist / Offsite MS - Digital Printer Operator

Location: Parma OH
Position Type: Contract - Temp to Engage (Onsite)
Shift: Monday - Friday 7:00 AM - 3:30 PM
Pay Rate: $18.00/hr

Position Overview

Ricoh is seeking a detail-oriented Sr. On-Site Service Specialist to operate high-speed digital production printers and support day-to-day printing mailing and production operations. This role is ideal for candidates with experience in printing mailing or related industries who are comfortable in fast-paced warehouse environments. The position requires strong attention to detail basic computer proficiency and the ability to perform physical tasks including lifting up to 50 lbs.

Key Responsibilities

Printing & Production Operations

• Operate high-volume digital production printers duplicating and bindery equipment.

• Load paper clear jams and unload printed material.

• Perform post-processing tasks such as binding shrink-wrapping collating and packing.

• Conduct quality control checks and final verification of printed materials.

• Stage print collate and pack orders according to customer specifications.

Shipping & Receiving

• Utilize FedEx Shipping Manager and customer shipping software to fulfill orders.

• Maintain records for reports inventory and job logs (Google Docs or other platforms).

• Determine appropriate packing methods and materials; check packing slips for accuracy.

• Respond to and coordinate service calls assist with filing and archiving.

Equipment Maintenance

• Perform basic troubleshooting and minor repairs on printers copiers and bindery equipment.

• Maintain copier functionality and conduct routine equipment checks.

Administrative & Communication

• Document daily activities job progress and inventory accurately.

• Communicate effectively with supervisors colleagues and customers via Microsoft Teams Outlook and other channels.

• Follow instructions technical manuals and standard operating procedures accurately.

Physical & Safety Requirements

• Walk stand bend twist and remain on feet for entire shift.

• Lift pack and carry boxes up to 50 lbs.

• Adhere to workplace safety and operational protocols.

Qualifications & Requirements

• High school diploma or GED required; some post-secondary education preferred.

• 1-2 years of related experience in printing mailing or production environments preferred.

• Basic computer proficiency including Microsoft Office Suite.

• Knowledge of copier printer and bindery equipment preferred.

• Understanding of shipping/receiving procedures.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal communication and customer service skills.

• Ability to work independently and meet deadlines.

Required Skills:

officeprinting mailingcopier printer bindery equipment