Field Representative II
Share
Job Location:
Paramount, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Field Representative II
Location: Paramount CA 90723
Job Type: Contract (Temp-to-Engage) Onsite
Schedule: Monday-Friday 8:00 AM - 5:00 PM
Pay Rate: $19.57 - $26.05 per hour
Position Summary:
The Field Representative II provides on-site technical and managed services support for Ricoh multifunction devices (MFDs) printers and related office equipment within a school district environment. This role serves as the first responder for service needs across multiple locations and requires independent work strong customer service skills and technical troubleshooting expertise.
Key Responsibilities:
- Serve as first responder for servicing Ricoh MFDs and printers across multiple school sites
- Operate service and support high-end office and production equipment
- Perform copier printer press bindery fulfillment QC and final check functions as required
- Troubleshoot and resolve hardware and software issues
- Perform routine maintenance including clearing paper jams replacing toner refilling machine oil and basic repairs
- Calibrate equipment to ensure accurate color and image quality
- Transfer print files electronically from network systems to production equipment
- Maintain optimal machine performance and report machine error codes when needed
- Perform diagnostics installations removals and retrofits on complex office products
- Maintain required service and productivity reporting tools
- Manage inventory of supplies and parts according to company guidelines
- Maintain a professional appearance and clean organized work area
- Deliver strong customer service and ensure accurate error-free work
- Meet attendance standards work scheduled hours and support overtime as required
- Drive a Ricoh-assigned vehicle to service account locations during work hours
- Perform additional duties as assigned by site management
Qualifications:
- High school diploma or equivalent required
- Minimum 3 years of related experience (5 years preferred)
- Strong customer service and communication skills
- Ability to work independently with minimal supervision
- Strong organizational skills and ability to prioritize tasks
- Experience calibrating operating and troubleshooting office and production equipment
- Computer skills for reporting and documentation
- Ability to lift up to 50 lbs regularly and up to 70 lbs occasionally
- Willingness to deliver presentations (e.g. PowerPoint) when required
- Reliable punctual and professional
Skills:
- Managed Print Services
- Copier & Printer Support
- Mailroom & Records Management
- Hardware & Software Troubleshooting
- Equipment Calibration
- Customer Service
Required Skills:
mailroomprintingRecords management
Key Skills
- Time Management
- Customer Service
- Organizational skills
- Communication skills
- Computer Operation
- Computer Skills
- Data Collection
- Field Service
- Military Experience
- Accounting
- Merchandising
- Automotive Service
