Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company: IIQAF Group
Industry: Hospital & Health Care
Location: Canada (On-site / Hybrid / Remote)
Job Type: Full-time / Permanent
Job Overview:
IIQAF Group is hiring a compassionate and detail-oriented Customer Service Representative (Healthcare) to support patients healthcare providers and internal medical teams across Canada. The ideal candidate will have experience in healthcare customer service patient support appointment coordination call centre operations and medical administration ensuring high-quality service while maintaining confidentiality and compliance.
Key Responsibilities:
- Handle incoming and outgoing patient service calls emails and online inquiries
- Provide support related to appointments medical services billing inquiries and general healthcare information
- Deliver professional patient customer service with empathy and accuracy
- Resolve patient concerns complaints and service requests promptly
- Maintain accurate records in CRM EMR/EHR or healthcare management systems
- Coordinate with hospital departments clinics nurses and administrative staff
- Follow HIPAA / PHIPA privacy standards and healthcare compliance policies
- Meet customer service KPIs while ensuring patient satisfaction
- Maintain confidentiality of medical and personal health information
Required Skills & Qualifications:
- Proven experience as a Customer Service Representative in healthcare hospital or medical environment
- Strong verbal and written communication skills
- Knowledge of healthcare customer service processes and patient care support
- Ability to handle high-volume calls and sensitive patient information
- Proficiency in CRM systems EMR/EHR software and Microsoft Office
- Excellent problem-solving empathy and time management skills
Preferred Qualifications:
- Diploma or degree in Health Administration Medical Office Administration or Business Administration
- Experience in hospital clinic healthcare call centre or medical office
- Familiarity with Canadian healthcare systems and patient service standards
- Experience with remote or virtual healthcare support
Why Join Us:
- Competitive salary and healthcare industry benefits
- Stable employment with a growing healthcare-focused organization
- Career advancement and training opportunities
- Supportive patient-first work culture
Pay: CAD 40000.00 - CAD 60000.00 per year
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
