Tax Examiner I (Colorado Springs Service Center IN OFFICE)

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.

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What Happens After You Apply.

The Taxation Division promotes voluntary compliance with all tax laws through information education assistance and customer service. A Tax Examiner reviews tax returns for accuracy and completeness ensures the tax return can be processed as filed resolves errors and contacts taxpayers to obtain any missing information. Furthermore Tax Examiners can be responsible for analyzing accounting files issuing refunds or bills calculating penalty and interest collecting delinquent taxes handling taxpayer complaints adjusting for discrepancies and working with other taxing authorities such as the Internal Revenue Service local municipalities or agencies in another state.

What We Do

TheService Centersserve as the face of the Taxation Division and our team of dedicated professionals work collaboratively within the Customer Contact Group to promote voluntary compliance with tax laws through education assistance and customer service. These Centers are located in Denver Colorado Springs Pueblo Fort Collins and Grand Junction in order to provide taxpayers with face to face accessibility to help with filing payments information and other resources. OurColorado Springs Service Centerlocation is seeking a courteous and friendly team player with experience working in a diverse customer focused environment to serve as aTax Examiner I. Our best Tax Examiners are adaptable and have strong computer software applications proficiency. Most of all they possess a willingness and desire to learn and grow in an evolving atmosphere!

The Typical Day of aTax Examiner I:

You will be offering friendly courteous and complete customer service by ascertaining tax needs of all walk-ins into the Service Center. You will also be responding to questions from taxpayers via email and mailed forms . Youll be joining a close-knit team who promotes team building and supporting each other. If youre ready to enjoy the benefits of being a State employee then this job may be for you!

As a Service Center team member you will:

• Direct all customers to the correct areas by identifying customers problems and needs. Answer ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms Statutes and Regulations DOR policies delinquencies and assessments.

• Promote voluntary compliance with tax laws through researching customer problems identify solutions and needs and take corrective actions in accordance with policies Statutes and Regulations.

• Assist with sales tax wage withholding and income tax returns.

• Coordinate protest solutions with other DOR areas and other agencies through the supervisor.

• Analyze and adjust returns accounts and customer information using DOR systems.

This position will be located in our Colorado Springs Service Center at 2447 N. Union Blvd. Colorado Springs CO. 80909 and you will be required to work in person.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

Pursuant to theUniversal Driving Standards Policy any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume Cover letter

• List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

• Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at within ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.

For further information on the Board Rules you can refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at Information

Equity Diversity and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities. The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.