At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

The Opportunity

This four year degree apprenticeship combines University-based learning with on-the-job training. You will attend Chichester University (to complete a Software Engineering Degree) whilst working as part of the IS IT Office Team to deliver first class customer support by telephone remote services and on-site (as appropriate).

This is mainly an office-based role reporting to the Technical Manager Information Solutions with a requirement to attend university at an agreed frequency.

The IT Apprentice (ITA) will play a key role in supporting both the IS IT Office team and wider organisational technology needs. They will provide hands-on assistance with hardware and software related to Roche IT product installations while also contributing to the development enhancement and promotion of new technologies across the team. The role includes setting up and maintaining various devices and remote connection equipment as well as delivering on-site support to colleagues during complex technical situations. The IT Apprentice will also take responsibility for proactive system monitoring and will participate as a valued member of project teams whenever required.

Key responsibilities include handling customer and staff enquiries (by phone or in writing) supporting field-based technical service activities and presenting a professional image while providing high-quality customer support. The role also requires a strong commitment and enthusiasm toward the degree course studies.

Handling of customer and staff enquiries

• Processing internal colleague enquiries / complaints and troubleshooting

• Identification or product quality issues and escalation to the next level of skill and / or specialism

• Use of remote service for diagnostic support

• Documentation with CRM system

• Handling of simple customer complaints including communication with customers and Roche colleagues

• Evaluation work in Test IT environment to assist troubleshooting

Service activities

• Assisting colleagues with troubleshooting on-site

• Planned maintenance activities to assist field support representatives ie maintenance installation modification

• Basic corrective maintenance activities to assist field support representatives

• Configuration of new systems

• Minimum number of site visits per annum to maintain knowledge of local laboratory practice and requirements

Who you are

To apply you will need (to be):

• Strong IT skills and a genuine interest in developing a career in IT

• Effective team player with the ability to engage positively with customers and colleagues

• Good problem-solving abilities and high attention to detail

• Minimum of 2 A Levels plus 5 GCSEs (grades 94 / AC) including Maths English IT and ideally a science subject

• Hold a valid UK driving licence

• Confident communicator with a proactive customer-focused approach

Location and Recruitment Process

This is mainly an office-based (Burgess Hill) role reporting to the Technical Manager Information Solutions with a requirement to attend university at an agreed frequency.

Disclosure notes:

This programme offers a comprehensive benefits package including a competitive salary with annual review annual bonus access to the Roche Total Benefit Fund pension scheme and a company car.

Unfortunately visa sponsorship is not available for this role. Candidates must already hold valid authorisation to work in the UK.

Application submission by candidates: deadline Wed 31st December 2025

Phase I: CV and Cover Letter Review (Your cover letter should not exceed one page.)

As part of your cover letter Roche is keen to understand your motivation in applying for this position.

• Why Roche : What is your key motivation for applying for this role

• Why you: What personal qualities skills and experience will you bring in relation to what the role will require

Phase II.: Video interview: Following your application you will be informed if you are successful and moved to the next stage of the process which will involve video questions / answers to support your application.

Phase III.: This final stage is an in-person interview with a panel of technical and people leaders where we look forward to meeting you and learning more about you.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race religion or belief sex gender reassignment sexual orientation marriage and civil partnership pregnancy and maternity disability or age. We recognise the importance of flexible working and will review all applicants requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.