Churn Caller

The Rider Churn & Reactivation Caller is responsible for engaging inactive and churned riders through outbound calls to understand drop-off reasons communicate updated incentives and benefits and successfully reactivate riders on the foodpanda platform. The role plays a critical part in improving rider retention supply stability and overall marketplace performance. Make outbound calls to inactive churned or suspended riders to encourage reactivation

• Identify churn reasons (pay availability compliance competition onboarding issues) and tailor pitch accordingly
• Clearly communicate incentives pay updates insurance benefits and reactivation bonuses
• Guide riders through reactivation or onboarding steps where required
• Accurately update call outcomes and rider feedback in internal systems
• Collaborate with Operations and Compliance teams to resolve rider issues
• Meet daily/weekly call reactivation and conversion targets

Qualifications :

• 1-2 years experience in customer facing roles ideally call center experience
• Minimum Education requirement : Intermediate (bachelors will be an added bonus)
• Self-motivated and able to work independently
• Outstanding communication and people skill

Additional Information :

What does your playfield look like  

• We work in a flexible but fast paced environment
• We start and end with customers to deliver exceptional service
• We love to innovate prioritize decide and deliver
• We love what we do and we dont rest until our targets are achieved.. So if youre also someone who is driven until the dream is achieved come join us

Remote Work :

No

Employment Type :

Full-time