Workplace Experience Manager

IST Management is seeking a professional hospitality focused Office Services Site Manager to join our prestigous Midtown Manhattan team! The Office Services Manager is responsible for providing on-site management to support our facilities hospitality conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitors possess excellent communication abilities display superior concierge-style hospitality standards and are ready to grow in their professional career. Previous experience as a people manager is mandatory!

Who We Are

IST Management is a business process outsourcing company. We have over 1800 employees and have been in business for over 26 years with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management e-Discovery services including processing hosting court reporting collections and forensics managed review and managed services.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. Weve been honored as one of the Nations Best & Brightest Companies to Work For awarded the HR Professional Excellence Award from the Society for Human Resource Management and weve made the INC 5000 list. Were a proud partner of the Military Spouse Employment Partnership through our nations Department of Defense and have committed to Hiring Our Heroes mission to hire 100000 active and former service members.

Were a privately held American company still under the leadership of our original founder President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients the passion we put into our work each day and upward mobility for our talented front line employees.

Location: Midtown Manhattan- easy access to the Rockefeller Center subway station

Benefits Include: Medical Dental Vision STD LTD Life 401k Paid Time Off 7 paid holidays and Bonus Incentives!

Hourly Compensation: $32/hr-$35/hr USD

Hours: 8am to 5pm - Monday-Friday w/ 1 hour break; with flexibility to work Over Time as needed

You can check out for more info on us!

The Workplace Experience Manager will be responsible for providing superior on-site facilities and office services. Additional responsibilities include:

Management Responsibilities:

Deliver a premium service culture

Consistently model and uphold a warm refined and highly hospitable experiencesimilar to luxury hotel standards.

Client & employee communications

Provide polished professional verbal and written communication to internal and external clients.

Vendor oversight

Coordinate and oversee preferred vendors to ensure service quality and accountability.

Team leadership

Manage a team of on-site employees with a focus on performance service excellence and daily execution.

Support and guide staff to ensure both the team and the organization succeed.

Provide ongoing training coaching and hospitality-focused development for Office Services staff.

Lead regular team meetings and collaborate with management on priorities and updates.

Policy and procedure support

Assist in the development implementation and refinement of SOPs to ensure consistent white-glove standards.

Space planning assistance

Support small-scale planning and changes to the workspace as needed.

PO creation and management

Create maintain and track purchase orders with accuracy and detail.

Reporting & documentation

Maintain logs checklists and service documentation with exceptional attention to detail.

Safety and compliance

Follow all safety procedures and support general operational tasks as assigned.

On-Site Services Responsibilities

Floor ownership

Provide elevated service and support for one dedicated floor ensuring a frictionless and polished workplace experience.

Meeting & conference room excellence

Manage room scheduling setup breakdown and resets.

Coordinate food and beverage services with a refined hospitality-driven approach.

Ensure all spaces maintain a clean concierge-level presentation.

Facilities coordination

Respond to and manage facilities-related requests in partnership with building teams and vendors.

Mailroom & office services

Oversee mail shipping receiving and internal distributions.

Manage office supply inventory and ensure all work areas are fully stocked organized and immaculate.

Pantry & amenity management

Oversee pantry presentation inventory and ordering to maintain a polished high-quality experience.

Equipment oversight

Ensure all Office Services equipment is operational and serviced as needed.

Administrative support

Perform light administrative duties to support the workplace and leadership team.

Ideal candidates will have the ability to confidently interact with clients and visitors possess excellent communication abilities display superior hospitality standards and are ready to grow in their professional career. Previous experience as a people manager is mandatory! Other qualifications include:

• Minimum of 2 years related experience
• High School Diploma required some college preferred; authorization to work for any employer in the US required
• Microsoft Office proficiency required
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment; willingness to cross-train for other job functions
• Ability to meet employers attendance policy
• Ability to lift up to 50 lbs on occasion

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants regardless of disability or veteran status.