Customer Service Advisor (Credit, Collections and Accounts Investigation)

Leicester - UK

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

NEXT PLC is a leading multinational retailer renowned for its stylish clothing footwear and homeware. With a seamless online and in-store shopping experience NEXT continues to grow and innovate across the globe. Join ourBrand New NEXT Contact Centre where youll support our customers with credit collections and fraud issues by creating real customer solutions. As part of this dynamic expanding company youll enjoycompetitive payfinancial perks and asupportive culture that champions growthdevelopment and career progression.

Salary:Starting at 12.76 per hour with the potential to rise to 15.04 per hour once fully multi-skilled and competent. Youll also earn an extra 1 per hour for weekend shifts along with the opportunity to receive a quarterly bonus!

Start date: Monday 2nd February 2025

Shifts:

Shift 1 - Saturday 8am - 5pm Monday 12pm - 9pm & Tuesday & Wednesday 11am - 9pm (36 hours per week)

Shift 2 - Saturday & Monday 8am - 5pm & Thursday & Friday 11am - 9pm (36 hours per week)

Shift 3 - Sunday 8am -3pm Monday 10.30am - 9pm & Tuesday & Wednesday 11am - 9pm (36 hours per week)

Shift 4 - Friday & Saturday 8am - 5pm & Monday & Tuesday 8am - 6pm (36 hours per week)

Shift 5 - Friday & Monday 8am - 6pm & Thursday & Saturday 8am - 5pm (36 hours per week)

Shift 6 - Monday 10.30am - 9pm Thursday & Friday 11am - 9pm & Sun 8am - 3pm(36 hours per week)

Shift 7 - Saturday & Wednesday 8am - 5pm & Monday & Tuesday 9am - 7pm (36 hours per week)

Shift 8 - Sunday 8am - 3pm Monday 10.30am - 9pm & Thursday & Friday 11am - 9pm (36 hours per week)

During our peak trading periods youll also be required to work an additional 4 hour shift per week for up to 20 weeks of the year

Location: Onsite based at our brand new contact centre - Radar Road Leicester LE3 1UF

About the CCAIT Team (Credit Collection & Accounts Investigation):

As a key member of our CCAIT Team you will play an important role in supporting customers through financial challenges while ensuring account integrity. Youll work directly with customers to understand their financial situations investigate discrepancies and resolve credit and collections issues. Your responsibilities will include:

Assessing customer financial situations and providing clear guidance across credit collections and account issues.
Investigating accounts to identify and resolve discrepancies ensuring accuracy.
Negotiating payment solutions that are fair to both customers and the business ensuring compliance with company policies.
Providing exceptional service with a proactive solution-focused approach to address customer concerns.

While your primary focus will initially be on Collections there is an expectation that you will also be upskilled for the Accounts Investigation (Fraud) and Credit departments when required with full training provided. This is a great opportunity to expand your skills across multiple areas of the business.

Training & Support:

Youll take part in comprehensive paid training for 3 weeks to prepare you for the role and support our global customers. Full-time commitment to the training period is essential.

Who were Looking For:

Anexcellentcommunicator
Exceptional attention to detail
A naturalproblem solver
Aconfident decision-maker
Resilienceand sensitivity in challenging situations
Proficient inliteracynumeracyand PC skills

Why Youll Love It Here:

Team Spirit:Working within a multi talented department delivering best in class service
Outstanding Workplace: Our state-of-the-art contact centre is designed to inspireand deliver great results
Growth Opportunities: Thrive in a positive growth-focused environment.
Warm Welcoming Culture: Join a friendly supportive team focused on collaboration and growth.

Whats Next

Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicantsare subject toDBS and credit checks. You can find comprehensive information regarding spent and unspent convictions on the official government website: accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship

Our Commitment to Diversity Equity and Inclusion

NEXT is a Disability Confident Level 2 employer. Were committed to building an inclusive inspiring workplace where everyone feels respected valued and a true sense of belonging.Our aim is to support every individual to reach their full potential whoever they are.

Please let us know if theres anything you need to help you feel prepared and confident for your interview by getting in touch with us by email onk or call us on 0.

Required Experience:

Unclear Seniority

DescriptionNEXT PLC is a leading multinational retailer renowned for its stylish clothing footwear and homeware. With a seamless online and in-store shopping experience NEXT continues to grow and innovate across the globe. Join ourBrand New NEXT Contact Centre where youll support our customers with ...