Product Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT software development SAP purchasing electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Swedens most complex and analytically demanding projects. Our focus is always on high quality professionalism and clear measurable results.
Are you the right person for the assignment or do you want to recommend a strong candidate Do not hesitate to contact us.
Apply today selection and interviews are ongoing.
We are now looking for a Product Manager for one of our clients.
About Client
We are transforming customer service and were looking for an experience Product Manager to help lead the way. Youll drive digital-first support powered by self-service tools Gen AI chatbots AI agents and Agentic AI - making it easier for customers to help themselves while reserving human support for the moments that matter most.
What youll do:
Shape the next-generation support experience from discovery to delivery and iteration.
Translate customer and business needs into clear product requirements and priorities.
Collaborate with UX engineering analytics and stakeholders to launch seamless digital experiences.
Define track and optimize key success metrics like deflection rate CSAT and chat adoption.
Use experimentation and customer insights to inform strategic decisions and product improvements.
Who you are:
Experienced Product Manager with a digital background ideally in Retail AI or customer support.
Strong communicator and collaborator who thrives in cross-functional teams.
Customer-focused problem-solver with a data-informed mindset and ability to prioritize impact.
Comfortable with ambiguity agile processes and continuous improvement.
Curious and proactivealways looking for smarter ways to serve customers and enhance the teams ways of working.
Why youll love it:
Youll join a global cross-functional team dedicated to delivering exceptional digital support. Youll work with diverse expertise in Product Design Analytics and Engineering shaping a service that sets the standard for digital customer experience.
Duration:to
Location: Stockholm
Application Deadline:
Please apply directly through our system with:
- Your updated CV
- Availability to start the assignment
In the motivation describe why you are suitable for this assignment - refer to previous consulting assignments employment education and personal qualities.
Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid.
Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested we recommend that you apply immediately.
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
At Professional Galaxy AB, we combine innovative technology with strategic business insights to drive growth and optimize operations. Our expert team provides tailored IT solutions and consultancy services designed to streamline your processes and elevate your competitive edge.Innovat ... View more
