Telephony Switchover Officer

Stockport - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

12 month Fixed-Term Contract

Full-Time (37 hours per week)

Are you ready to play a key role in shaping the future of our telephony systems At Stockport Homes Group were a values-driven organisation committed to our mission of One team transforming lives.

Were looking for a Telephony Switchover Officer to lead our migration from analogue to digital telephony across the organisation. This is a unique opportunity to work across all areas of SHG upgrading infrastructure that supports some of our most vulnerable customers.

In this role youll:
Take ownership of the digital switchover project acting as the main point of contact.
Investigate and trace existing telephony connections analyse billing and evaluate current services.
Coordinate with third-party suppliers on-site teams and installers to implement cost-effective solutions.
Ensure continuity for critical services and minimise downtime for non-critical services.
Keep stakeholders informed through clear documentation and regular updates.

Were looking for someone with:
Strong organisational and planning skills able to manage priorities and deadlines.
Excellent communication and interpersonal skills to build relationships across teams and suppliers.
Investigative and analytical abilities with a keen eye for detail and problem-solving.
Knowledge of telephony infrastructure (voice and data) and a proactive approach to learning.
A valid driving licence access to a car and business insurance for travel.

The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Three Sixty terms and conditions.

We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.

If you require any reasonable adjustments to complete your application please contact the People & OD Team on

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 04/01/2026
First Interview (MS Teams): 08/01/2026
Second Interview (In Person): 13/01/2026

About Us

Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.

As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.

All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes- Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative high-quality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.

Our Benefits

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12 month Fixed-Term ContractFull-Time (37 hours per week)Are you ready to play a key role in shaping the future of our telephony systems At Stockport Homes Group were a values-driven organisation committed to our mission of One team transforming lives.Were looking for a Telephony Switchover Officer ...