Senior Product Owner, CRM (Salesforce)

Canadian Imperial Bank Of Commerce

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

WhatYoullBe Doing

Join CIBCs ECRM Enablement team as a Senior Product Owner supporting Salesforce Financial Services Cloud (FSC). In this role you will lead strategic initiatives thatmodernizeour CRM capabilitiesoptimizefrontline productivity and deliver exceptional client experiences.Youllact as a trusted partner across business and technology teams translating vision into actionable delivery while championing agile practices.

At CIBC we enable the work environment most optimal for you to thrive in your role youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

Howyoullsucceed

Own the product vision & roadmap-Define and communicate a clear product vision for FSC ensuring alignment with CIBCs enterprise architecture and businessobjectives.
Lead backlog management-Create andmaintainaprioritizedbacklog that reflects strategic priorities customer needs and technical feasibility.
Translate strategy into action-Convert high-level business goals into detailed user stories with clear acceptance criteria ensuring readiness for development.
Drive agile delivery-Lead sprint planning backlog refinement and other agile ceremonies to enable efficient and predictable delivery.
Collaborate across functions-Partner with stakeholders in Wealth Retail Technology Data and Operations to deliver FSC capabilities such as client onboarding relationship management and integrated workflows.
Ensure compliance & governance-Adhere to enterprise controls for data privacy consent management and regulatory compliance throughout delivery.
Mentor & influence-Provide guidance to Product Owners and team members fostering a culture of collaboration innovation and continuous improvement.
Strategic thinking You balance short-term delivery with long-term vision ensuring scalability and sustainability.
Stakeholder Engagement You build strong relationships and influence outcomes through clear communication and collaboration.
Technical Acumen You understand Salesforce FSC capabilities and can translate business needs into technical requirements.
Agile Leadership You champion agile principles and practices driving efficiency and adaptability.

Who You Are

You can demonstrate 4 to 6 years of work experience in product ownership CRM delivery or digital ability to write user stories manage backlogs andprioritizecompeting demands.
You can demonstrate 4 to 6 years of work experience with Salesforce Financial Services Cloud; Salesforce certifications are an with Salesforce ecosystem trends and integration patterns.
You are a Salesforce expert and can demonstrate deep knowledge and work experience of Salesforce platforms (FSC Marketing Cloud Data Cloud Loyalty) and integration patterns. Its an asser to have experience with Salesforce Financial Services Cloud and/or Salesforce certifications.
Youre an agile champion Proventrack recordof leading agile teams and delivering complex programs in enterprise environments.
You can demonstrate 2 to 4 years of work experience building consensus and influencing stakeholders of varying levels to achieve strategic objectives.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Youprioritizeclient needs and deliver solutions that enhance their experience.
You embrace evolving technologies and seek innovative ways to solve problems.You inspire confidence and clarity in complex discussions.
You thrive when empowered to lead and deliver measurable results.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Delivery Agile Methodology Product Delivery Product Management

Required Experience:

Senior IC

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningf...