IT Supervisor

Job Title: IT Supervisor

FLSA: Exempt

Department: IT

Reports to: Director of Information Technology

Role Overview:

The IT Supervisor oversees the day-to-day operations of the IT support and infrastructure team ensuring the delivery of efficient secure and reliable technology services across all organization-supported practices. This role serves as a hands-on technical leader who manages helpdesk operations supervises IT staff and ensures that IT systems and services align with organizational needs and industry standards.

Key Responsibilities:

• Supervise daily operations of IT support infrastructure and systems administration teams
• Serve as escalation point for complex technical issues across hardware software and network systems
• Coordinate helpdesk ticket resolution and ensure service level agreements (SLAs) are met
• Oversee the deployment maintenance and support of IT assets including workstations servers network equipment and business applications
• Assist with planning and implementing IT projects including new practice openings acquisitions and system upgrades
• Support compliance with HIPAA HITECH and other healthcare-related regulations through secure IT operations
• Maintain documentation for systems processes inventory and technical procedures
• Collaborate with cybersecurity clinical systems and operational teams to ensure technology alignment
• Train coach and evaluate IT support staff fostering continuous improvement and professional development
• Participate in budget planning and IT asset management
• Monitor system performance and uptime across the organizations environments

Requirements:

• Associates or Bachelors degree in Information Technology Computer Science or a related field
• 4 years of experience in IT support or systems administration with 12 years in a supervisory or team lead role
• Strong technical knowledge of Windows environments servers networking and user support tools
• Familiarity with healthcare IT systems and HIPAA compliance is preferred
• Experience using ticketing systems (e.g. Zendesk Freshservice ServiceNow) and remote support tools
• Excellent interpersonal and leadership skills with a customer service mindset
• Strong organizational skills and attention to detail
• Certifications preferred: CompTIA A Network Microsoft ITIL or related

Expectations:

• Deliver timely effective IT support across all organization sites and departments
• Ensure the team follows best practices for troubleshooting escalation and documentation
• Lead with accountability fairness and responsiveness to both clinical and administrative users
• Foster a service-oriented culture that supports the mission and growth of the organization
• Maintain accurate records of system performance ticket metrics and team productivity
• Support a secure and compliant IT environment that protects patient and company data

Benefits

• BCBS High Deductible & PPO Medical insurance Options
• VSP Vision Coverage
• Principal PPO Dental Insurance
• Complimentary Life Insurance Policy
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) Plan
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off
• Diverse and Inclusive Work Environment
• Strong culture of honesty and teamwork

About Us:

Specialty1 Partners is a practice services organization committed to providing non-clinical business support services to the nations leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand) Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. Headquartered in Houston TX Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 226 locations across 28 states

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race color age religion gender national origin disability sexual orientation gender identity protected veteran status or other characteristics in accordance with the relevant governing laws. Specialty1 Partners Privacy Policy and CCPA statement are available for view and download at Partners and all its affiliates participate in the federal governments E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hires completion of Form I-9 Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify go to click on the Employees Link to learn more.

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